Job Description:
Company Description
ITW Global Brands (ITWGB) specializes in servicing the Auto Aftermarket, selling car care products under the Black Magic®, Blue Coral®, Fast Orange®, Fix-A-Flat®, Genuine Innovations®, Gumout®, No Touch®, Permatex®, Rain-X®, Slime®, and Spray Nine® brands. These brands compete in the wiper blade, engine repair, hand cleaner, appearance, cleaners & degreasers, tire repair and performance products segments of the Automotive Aftermarket. Many of our brands are #1 in their respective categories.
We’re committed to investing in our people and aim to support our colleagues in their development and long-term career growth with ITW. Our decentralized, entrepreneurial culture empowers you to think and act like a business owner. We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that makes us better together. The ITW Business Model gives us the tools to focus on what’s most important, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk. We’re proud of what we do and even more proud of how we do it.
ITWGB is seeking an Information Technology Intern to assist with day-to-day IT duties including monitoring the help desk ticket queue, assigning tickets to the correct person, team, or department, communicating with end users, and troubleshooting basic PC support issues. Over time the candidate may learn to perform more technical troubleshooting and resolution tasks. This position will work from the Solon, OH facility.
Key Responsibilities
Assist with monitoring the helpdesk queue to triage and assign tickets
Review submitted helpdesk tickets to update statuses and communicate with ticket submitters
Assign new tickets to the proper department or person
Assist IT team with basic troubleshooting and resolution of computer issues
Expected Learnings
Learning how to manage helpdesk workloads in a business environment
Basic computer troubleshooting and problem resolution
Technical documentation
Verbal and written business communication
Qualifications
Current college junior or senior pursuing a degree in Computer Science or Information Systems
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a fast-paced environment
Demonstrate a curiosity to learn and drive to excel
Proficient in Microsoft Office Suite
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.