Information Technology Generalist 2 Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4779472) Apply  Information Technology Generalist 2 Salary $66,250.00 - $100,636.00 Annually Location Lackawanna County, PA Job Type Civil Service Permanent Full-Time Job Number CSSC-2024-14638-01542 Department Executive Offices Division EX OA EBR ITDC Sltns Mgmt L&I Opening Date 01/09/2025 Closing Date 1/22/2025 11:59 PM Eastern Job Code 01542 Position Number 00034851 Union AFSCME Bargaining Unit A4 Pay Group ST08 Bureau / Division Code 00812340 Worksite Address 100 Lackawanna Avenue City Scranton, Pennsylvania Zip Code 18503 Contact Name Abbie Moist Contact Email abmoist@pa.gov Bureau / Division Employment Banking and Revenue IT Delivery Center Solutions Management - Labor and Industry and State Division + Description + Benefits + Questions THE POSITION Are you an ambitious, detail-oriented professional eager to expand upon your Information Technology (IT) expertise? If so, consider joining the Employment, Banking, and Revenue IT Delivery Center, Solutions Management L&I, and State Division as an IT Generalist 2. This position is responsible for highly complex business processes and coordinates with relating internal and external partners in the administration of the State Workers Insurance Fund System. If you believe you have what it takes to succeed in this position, apply today! DESCRIPTION OF WORK As an IT Generalist 2, you will be tasked with overseeing contractor performance as it applies to all application development maintenance and operation process and planning. This includes using the software defined by EBR (currently TFS) to track change requests, defect fixes, verify testing completeness, and create reports. You will be responsible for managing the release process by working closely with other technical and program area teams and within established procedures. This position gives you the opportunity to lead the delivery and facilitation of formal and informal IT training for users as well as participate in the development of the IT strategic plan through coordination with IT managers to align IT systems with the agency’s mission. Additional responsibilities include: + Reviewing and monitoring program area approvals for release components + Coordinating with all EBR departments such as Security and Shared Services regarding all application maintenance and operations + Planning and constructing test plans for complex systems and performing testing for these systems which may include automated test scripts + Planning and organizing IT continuity of government tests + Coordinating IT asset recovery and replacement + Managing and monitoring all waivers driving the core systems to compliance + Maintaining IT policy and procedures as they apply to the program, ensuring they are in accordance with commonwealth directives + Coordinating all supporting IT documentation for submission to yearly GAAP audit + Following up and leading implementation of any updates required by audit findings Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00034851) Work Schedule and Additional Information: + Full-time employment + Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. + Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1;or + Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services;or + Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field;or + A bachelor's degree in any information technology field;or + An equivalent combination of experience and training. + Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree. Other Requirements: + This particular position also requires two or more years of full-time experience with Test Cycle management using Team Foundation Server (TFS). + This particular position also requires one or more years of full-time experience with Guidewire administration Platform. + This particular position also requires one or more years of full-time experience with application integration testing (Guidewire on premise and web modules). + This particular position also requires one or more years of full-time experience with managing Time Travel testing environments. + This particular position also requires one or more years of full-time experience with developing repeatable testing Methodologies for application and interfaces. + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. Commonwealth employees who wish to use their seniority rightsmustapply to the internal posting for their seniority rights to be considered. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go towww.employment.pa.gov/Additional%20Info/Pages/default.aspxand click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 Selective Certification: Do you possess two or more years of full-time experience with Test Cycle management using Team Foundation Server (TFS)? + Yes + No 02 If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The specific duties you performed related to your experience with Test Cycle management using Team Foundation Server (TFS) + Your level of responsibility 03 Selective Certification: Do you possess one or more years of full-time experience with Guidewire administration Platform? + Yes + No 04 If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The specific duties you performed related to your experience with Guidewire administration Platform + Your level of responsibility 05 Selective Certification: Do you possess one or more years of full-time experience with application integration testing (Guidewire on premise and web modules)? + Yes + No 06 If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The specific duties you performed related to your experience with application integration testing (Guidewire on premise and web modules) + Your level of responsibility 07 Selective Certification: Do you possess one or more years of full-time experience with managing Time Travel testing environments? + Yes + No 08 If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The specific duties you performed related to your experience with managing Time Travel testing environments + Your level of responsibility 09 Selective Certification: Do you possess one or more years of full-time experience with developing repeatable testing Methodologies for application and interfaces? + Yes + No 10 If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The specific duties you performed related to your experience with developing repeatable testing Methodologies for application and interfaces + Your level of responsibility 11 Do you have one or more years of experience as an Information Technology Generalist 1 while employed by the Commonwealth of Pennsylvania? + Yes + No 12 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 13 Do you have one or more years of experience as an Applications Developer 1 while employed by the Commonwealth of Pennsylvania? + Yes + No 14 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 15 Do you have one or more years of experience as a Network Specialist 1 while employed by the Commonwealth of Pennsylvania? + Yes + No 16 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 17 How many years of information technology experience do you possess? + 4 or more years + 3 to less than 4 years + 2 to less than 3 years + Less than 2 years + No experience 18 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 19 How much college coursework have you completed in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + A conferred Bachelor's degree or higher + A conferred Associate's degree + 120 credits or more + 90 but less than 120 credits + 60 but less than 90 credits + 30 but less than 60 credits + Less than 30 credits + None 20 Have you successfully completed, or are you within three months of completing a bachelor's degree in information technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + Yes + No 21 If you are within three months of completing a bachelor's degree in information technology, on what date do you expect to graduate? If this does not apply to you, please type N/A in the text box. 22 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . + Yes 23 WORK BEHAVIOR 1 – APPLICATION AND DEVELOPMENT TESTING Develops or customizes and tests application systems to support users. Runs test scenarios using software such as Microsoft Azure DevOps, TFS, or MS Test Manager. Makes recommendations if standard solutions are appropriate or if customizations are needed or feasible. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience developing or customizing applications. I tested the applications to identify and resolve performance or workflow issues. + B. I have experience customizing applications. I tested the applications to identify and resolve any performance or workflow issues but did NOT develop the initial application. + C. I have successfully completed college-level coursework related to application development. + D. I have NO experience or coursework related to this work behavior. 24 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to application development testing. + Your level of responsibility. 25 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 26 WORK BEHAVIOR 2 – SOFTWARE TESTING Conducts testing for new and modified software programs and systems to determine product quality and release readiness and address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, and usability. Ensures testing methods utilized are in compliance with established testing standards and procedures. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience testing software AND ensuring the test methods utilized were compliant with established standards and procedures. + B. I have experience testing software but was not responsible for ensuring the test methods utilized were compliant with established standards and procedures. + C. I have successfully completed college-level coursework related to hardware or software testing. + D. I have NO experience or coursework related to this work behavior. 27 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to software testing. + The type(s) of software you tested. + Your level of responsibility. 28 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 29 WORK BEHAVIOR 3 – WRITTEN COMMUNICATION Prepares technical or narrative documents such as incident reports, testing script materials, and user acceptance documents and plans. Maintains call logs and identifies and reports recurring system issue patterns. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience writing reports or other documents which included recommendations for changes or action. + B. I have experience writing reports or other documents to provide information, but they did NOT include recommendations for changes or action. + C. I have experience drafting reports or other documents but someone else reviewed and finalized the documents. + D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism. + E. I have NO experience or coursework related to this work behavior. 30 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to written communication. + The type(s) of documents you prepared. + Your level of responsibility. 31 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours Required Question Agency Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov