This position serves as a senior Information Technology (IT) specialist and Help Desk Project Leader within the College of Agriculture and Life Sciences (CALS) IT unit. The role involves supporting faculty and staff both on campus and at over 120 off-campus locations. As a project leader, this position oversees multiple help desk initiatives encompassing computer hardware, software, audiovisual systems, peripherals, and cybersecurity. They will collaborate with customers and IT colleagues to analyze the work environment, anticipate future needs, and help define requirements to ensure CALS IT systems and services meet these needs. They will be expected to identify solutions that provide better, faster, and more cost-effective IT systems and services. Additionally, this position will require expertise in developing IT plans, procedures, and updates for senior management, while also supporting other duties as required.