Industry Solutions Consultant – Hybrid R0043306
Summary:
This Industry Solutions Consultant is responsible for assisting with the design and the testing of ftwilliam.com product features and enhancements focusing on, but not limited to, the ftwPortal Pro software. This individual works as part of an agile team making sure features and enhancements are well designed and tested thoroughly to make sure items delivered to production are in working order to provide the best user experience.
Hybrid: Eight days a month we come together in our office to experience the value of connecting with colleagues. You will report to the Manager, Consulting - Industry Solutions - LR US and work under the leadership of the Director, Product & Operations - LR US. This role is a part of the CCH Incorporated - LR US division. #LI-Hybrid
Hybrid Locations: Please refer to the bottom of the job description for the specific office addresses across the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, KS, MA, MD, MN, MO, NY, OH, PA, TX, and WI.
Experience:
0-5 years of experience in the retirement plan industry
0-5 years of experience working in a development QA environment
MS Office suite, especially Excel
customer support
Familiarity with ftwilliam.com’s ftwPortal Pro software
Familiarity with automated testing tools
Travel: Not expected to exceed 2-3 trips per year
Preferred Job Qualifications:
Education:
4 Year degree preferably Bachelor’s in Quality Assurance or equivalent experience is a plus, not required
Qualified 401(k) Administrator (QKA) or Qualified 401(k) Consultant (QKC) designation through ASPPA or equivalent experience is a plus, not required
Certified Pension Consultant (CPC) is a plus, not required
Experience:
Ability to work as a contributing member of a team
Detail oriented
Ability to multi-task
Ability to work independently
Ability to perform well under pressure
Essential Responsibilities:
Collect design requirements and, working with product owner, help create user stories, complete with sample plans and acceptance testing, that developers will use to develop new features and enhancements
Fully test new features and document all tests that have been run
Manual testing
The use of automated testing software to create regression tests for similar features and enhancements
Stay up to date with current testing practices and methodologies
Suggest software improvements through the course of testing
Work with other QA staff to create testing policies and procedures so that documentation is consistent
Software Quality Assurance Duties:
To learn how to use the automated testing software to serve as future regression tests
Comprehensive knowledge of Excel
Able to switch gears and help test other parts of the software, when requested
Will need a basic understanding of all software modules that ftwilliam.com offers
Assist with all areas of customer support, when applicable, during busy times
Normal office environment
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.
Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.
WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.
Diversity Matters
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
List of addresses:
AZ-Phoenix-N Central
CA-Glendale-North Brand Blvd-330
CA-Glendale-North Brand Blvd-450
CO-Denver-South Syracuse St
CT-Glastonbury-Glastonbury Blvd
DE-Wilmington-Orange St
FL-Tampa-West Boy Scout Blvd
GA-Kennesaw-Chastain Meadows Ct NW
IL-Chicago-South LaSalle St
IN-Indianapolis-Woodfield Crossing Blvd
KS-Wichita-East Douglass
MA-Waltham-Third Ave
MD-Baltimore-West Pratt Street
MN-Minneapolis-South Fifth St
MO-Clayton-South Central Ave
NY-New York-Liberty St
OH-Columbus-Easton Commons Way
PA-Philadelphia-Market St
TX-Houston-Allen Pkwy
WI - Madison - Junction Rd.
Compensation:
Target salary range CA, CT, CO, HI, NY, WA: $74,000-$102,200Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.