Job Description

To manage client services according to agreed standards to ensure that all customer queries are dealt with in an efficient manner

Job Responsibilities:

Ensure that emerging legislation and the changes in relevant regulations are appropriately interpreted for impact analysis, internal policies and practices are aligned accordingly, stakeholders are sufficiently informed and enabled to comply.Establish and maintain effective relationships with internal and external stakeholdersAssist with the risk mitigation measures on Card Risks, NPS Risk and Payments riskAssist with the risk assessments on Industry projects and new products and processesProvide input into regulatory risk and compliance reports in order to proactively identify and communicate industry compliance status and concerns.Ensure compliance with governance in terms of legislative and audit requirements (BIN & Incident processes are up to date, adhered to and records on Sharepoint for reference) - Implement all agreed Audit requirements by meeting acceptable audit for the area of control.Ongoing review of industry processes to identify possible innovation and required efficiencies Manage industry projects (adhoc) and initiatives/ roadmap  from PASA, SARB and other stakeholdersRisk reporting to governance committees and relevant stakeholders - raise risks in relevant forums and or in writing to the relevant stakeholdersOperational tasks: BIN management, Incident management, Distribute Associations announcements, PASA notices and BankservAfrica reporting  and log work requests and projectsManage industry roadmap - manage prioritisation and drive the implementation of industry required changesEnsure meaningful, timely, concise & comprehensive reporting of regulatory and compliance risks to governance committees and relevant stakeholders

Additional Requirements:

Any degree or diploma is an added advantage4+ years of experience in card and other payments industry

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

05/04/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.