For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future. **Summary** As a Continuous Improvement Engineer at TravelCenters of America, you will be responsible for analyzing and improving organizational processes with the aim of enhancing both new and existing operations through the implementation of continuous improvement methods. The Engineer will work closely with cross-functional teams to drive performance changes through data-driven continuous improvement, engineering, and automation efforts, aiming to improve safety, quality, delivery, and cost performance. Utilizing data analytics, engineering techniques, and advanced lean tools, the Engineer will identify and eliminate root causes. **Duties and Responsibilities** + **Data Collection and Analysis:** Conduct process mapping, statistical data analysis, and root cause analysis to identify inefficiencies and areas for improvement. Map and document processes. Independently identify process gaps, recommend, an implement process improvement. Develop and manage a comprehensive, effective, and timely continuous improvement plan to drive value for our customers (transformation plan development and execution). Drive process improvement activities to achieve tangible improvements in key business metrics such as safety, quality, delivery, cost, and employee development. + **Project Management:** Lead and facilitate continuous improvement projects using Lean, Six Sigma, and other methodologies to drive improved business results. Assess continuous improvement initiatives and provide input and recommendations for future activities. Support go-live and steady-state certifications. Identify and support automation projects. Regularly interact with operations management and/or customers. + **Engineering and Lean Competency:** Develop and demonstrate competency in a wide range of engineering methods, Lean tools, and quality standards. Coach employees in the use and implementation of continuous improvement, Quality Assurance and Lean principles. Apply engineering methodologies/tools such as process optimization, labor standards studies (time studies), layout optimization, data profiling and analysis, and resource modeling to improve Truck Service field and support center operations. + **Facilitation and Execution:** Effectively facilitate and execute Value Stream Maps and Kaizen Events through all stages (A3 charter ideations/creation, pre-work identification and completion, regular follow-up, and sustainment). Coach process owners on using lean methods to achieve operational excellence. + **Reporting and Strategy:** Provide regular reports of data and actions to measure progress against site objectives. Make optimization recommendations that align with Truck Service strategy. + **Additional responsibilities:** + Design, implement, monitor and maintain the QMS based on established company and/or industry standards. + Implement and monitor a standardized corrective action system. + Analyze customer feedback and develop strategies to enhance customer experience + Support regulatory compliance and certification requirements. + Support process improvements as appropriate related to Quality Assurance for a start-up or expansion. + Perform other duties as assigned. + “Ensure bp’s safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy.” **Qualifications** + Bachelor’s degree in Engineering, Business, or related field with at least five years of relevant experience within a similar industry preferred. + Intermediate skills in data visualization tools (Power BI, Tableau) and database programming (SQL). + Experience in developing and managing Leader Standard Work, Visual Management Systems, Management Accountability Systems, Plan-Do-Check-Act (PDCA), Value Stream Mapping, Kaizen, and 5S/Workplace Organization. + Proficiency in Microsoft Office Suite. + **This role requires at least 50% travel** + Intermediate understanding and experience in core engineering and data analysis functions such as slotting, utilization, labor planning, layouts and metrics. + Familiarity with CAD tools (e.g., AutoCAD), and Labor Management Systems. + Knowledge of truck service operations, data analytics, industrial engineering and Lean methods. + Understanding of maintenance and repair solutions and automation types, etc. + Familiar with fleet management, vehicle maintenance operations, managed transportation networks, and various equipment types (trucks, tractors, trailers). + Preferred certifications include Lean Six Sigma, and PMP **With us, you’ll enjoy:** + Competitive wages and annual bonus opportunity + Medical, dental, vision and life insurance + 401(k) with a company match + Paid vacation and holidays + Tuition reimbursement + A wide variety of discounts on technology, travel, food and fuel + Opportunity for growth and advancement with company paid training Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-office **Pay Range** $70,000.00 - 130,000.00 annually - A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed. Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com . In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request. **Working Conditions / Physical Requirements** In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation. **Disclaimer** This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.