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Role: Independence Team Manager
Team: GDS Risk Management Services
Rank: 63
Job Title: Manager
Job location: Manila, Philippines
Reports to: RMS Philippines Location Leader

About EY:
EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver 
help build trust and confidence in the capital markets and in economies the world over. A global leader in professional 
services, EY is committed to restoring the public’s trust in professional services firms and in the quality of financial 
reporting. Its 230,000 people in over 140 countries pursue the highest levels of integrity, quality, and professionalism 
in providing a range of sophisticated services centred on our core competencies of auditing, accounting, finance, tax, 
and transactions. 
About EY’s Global Delivery Services (GDS): 
GDS is EY's shared services organization. It consists of multiple service delivery centers from which Client Service and 
Enablement Services teams operate to deliver a range of support and services to EY. To work with Global Delivery 
Services is to tap into one of EY's greatest global assets - 40,000 smart, dedicated and incredibly responsive people,
based in six countries.
About Risk Management Services (RMS) Team in GDS: 
Risk Management is an internal function within EY, responsible for protecting the organization from the risks that may 
arise from its professional practice. The team works closely with all parts of the organization to identify and manage risks 
providing coordinated advice and assistance on independence, conflicts, compliance, regulatory, policy, security issues 
as well as dealing with claims and any queries regarding ethics. The GDS RMS Team enjoys good visibility within the global 
EY RMS community and has been involved in development of some essential RMS processes. Established in 2007, the 
RMS team is rapidly growing as a Center of Excellence for standardized quality and compliance activities. With a current 
staff of 1400+ people, the team collaborates globally and contributes to key RMS processes. 
Independence is a sub-group within RMS and is a fundamental concept in the audit profession, ensuring auditors are free 
from conflicting interests that could compromise unbiased decision-making. EY emphasizes maintaining independence 
to uphold objectivity, integrity, and impartiality in all dealings with clients. The Independence team within RMS works 
with Audit engagement teams and Country Independence teams across the globe to Enable EY in meeting its global and 
local compliance responsibilities and to help our client-facing teams in delivering quality and exceptional client service. 
GDS Independence team offers a comprehensive suite of services is provided to support firm level independence like 
Establishing & maintaining independence, Data integration & reconciliation. The team also offers a widespread range of 
services at global and regional level related to personal independence compliance testing and monitoring procedures, 
and reporting assistance matters, etc. 
If you are seeking a challenging role that demands critical thinking, collaborative problem-solving, and a passion for 
maintaining high compliance standards, the Independence team within RMS offers a rewarding and progressive career 
path at one of the world's leading professional services firms. Joining this team presents a chance to work with diverse 
and multinational stakeholders, contributing to EY's global reputation for exceptional risk management.

Job Description:
► The successful candidate will be responsible for managing the GDS RMS Independence Team in Manila, serving 
multiple customer groups & stakeholders across different EY geographies. 
► He/she will be responsible for overall service delivery including team’s productivity, efficiency & quality of 
service.
► Other responsibilities include onboarding new customer groups, meeting the financial and operations plan each 
month/quarter, leading business transformation initiatives, supporting billing processes for end clients, and 
performance management cum development of the team members.
Key job responsibilities:
o Collaborate with the RMS (Manila) Philippines Location Leader and GDS Independence Group Leader to develop 
strategic and tactical plans that align with the desired business objectives of Independence, ensuring effective 
execution and contributing to the overall success of the organization.
o Be abreast of emerging knowledge, trends and lessons learned. Creates and delivers presentations to 
communicate new regulatory landscapes and resulting impacts to engagement teams and Independence team 
members.
o Cultivate strong relationships with diverse customer groups and stakeholders across various EY geographies to 
ensure exceptional support and client satisfaction.
o Actively manage the client’s expectation through setting up a robust client management framework
o Address & resolve service delivery issues / escalations
o Nurture the professional growth and development of team members through effective performance 
management and mentoring.
o Collaborate closely with RMS leadership in identifying and acquiring top-notch resources to augment team 
capabilities.
o Contribute to shaping the organizational strategy, leveraging insights and expertise to drive RMS success and 
growth within the global EY landscape.
Skills and attributes for success:
Service Delivery:
• Build domain expertise in engagement support processes, coordinating across diverse customers and geographies.
• Develop knowledge of EY Global / US SEC independence policies to support various audit client types.
• Understand EY & Regulator's audit client definitions and associated restrictions.
• Consult with Area Independence Teams to facilitate timely sign-off on independence work programs.
• Manage customer outreach and identify opportunities to enhance existing processes.
Client Management:
• Address and resolve service delivery issues and escalations.
• Meet agreed Service Level Agreements (SLAs) effectively.
• Manage client expectations through a robust client management framework.
People Management:
• Manage team members' performance, set goals, assess performance, and provide feedback.
• Ensure adherence to work-flow protocol and tools.
• Assist in the hiring process, while efficiently coordinating training schedules for team members, and actively provide 
coaching and mentoring to foster their professional development.
• Recommend training requirements to address skill gaps.
Qualifications:
• Bachelor's degree in any discipline, with a post-graduate qualification being advantageous but not mandatory.
• At least 11 years of experience in professional services, compliance, or business research & analysis, with a strong 
background in service/operations delivery, people management, and a track record of successful project execution and 
meeting targets.
• Excellent fluency in spoken and written English, with exceptional listening and comprehension skills.
• Proven expertise in stakeholder management, delivery excellence, and maintaining financial discipline.
• Proficiency in MS Office tools, including Word, PowerPoint, and Excel. Ability to independently create reports and deliver 
impactful presentations to larger executive groups, offering actionable insights.
Ideally, you should also possess:
• Change Management expertise
• Executive presence
• Strategic opportunity management skills
• Strong business acumen
• Ability to handle unstructured situations
• Personal branding capabilities
• High emotional intelligence
• Proficiency in project management
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine (9) locations – Argentina, Hungary, 
India, Philippines, Mexico, Sri Lanka, Spain, Poland and UK – and with teams from all EY service lines, geographies and sectors, playing a 
vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling 
career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with wellknown brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay 
with you throughout your career. 
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find 
theirs. 
About EY
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the 
capital markets. 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow,
transform and operate. 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for 
the complex issues facing our world today.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.