Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
Inception Administrator - G4S Deposita - Midrand - South Africa
Deposita SA, a world renowned Cash Management Company Specializing in Smart Solutions For Banking, Retail & Wholesale Sectors has a vacancy in the Inception Department.
Reporting to the Inception Office Manager, the successful candidate will be responsible for ensuring that clients are satisfied with services rendered by the company. Lead positive experiences for customers in order to support the company.
The successful incumbent should be a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
1. Client Cards Processing
Create and load client cards in accordance with the established SOP.
Rigorously test each card to meet quality standards before client distribution.
Delivery Coordination:
Log delivery calls initiated by the Call Centre.
Follow up with Operations for timely and accurate delivery of cards to clients.
Communication and Documentation:Effectively communicate card shipments to clients through email.
Record waybill numbers for traceability and documentation purposes.
Client Engagement:Keep clients informed about the progress of their card requests.
Provide continuous updates until the successful delivery of the requested cards.
2. Effective email administration and telecommunication
Monitor and manage incoming emails.
Respond promptly to inquiries and requests.
Organize and categorize emails for efficient retrieval.
Ensure email correspondence adheres to company guidelines and standards.
Implement filters and rules to manage incoming emails effectively.
Regularly review and clean up the email inbox.
Collaborate with team members on email-related tasks.
Address and resolve any email delivery or technical issues.
Update email distribution lists as needed.
Maintain confidentiality and security of sensitive information in email communications.
Oversee the cardless process.
Attend all telephone / Cellphone communication platforms.
3. General Inception duties / Standing in for a team member
Familiarize yourself with the absent team member's ongoing projects and tasks.
Respond to urgent emails and communications on behalf of the team member.
Attend scheduled meetings and provide updates on behalf of the absent team member.
Address any immediate issues or concerns related to the team member's responsibilities.
Coordinate with other team members to ensure a seamless workflow.
Prioritize and manage tasks according to the absent team member's priorities.
Communicate with relevant stakeholders to keep them informed of the temporary change.
Document any decisions or actions taken during the period of standing in.
Collaborate with the team to maintain project timelines and deadlines.
Handover information and updates to the returning team members upon their return.
4. Standard Operating procedure
To Ensure that the Business Information is appropriately protected by following the below recorded Policies:
Info Security Policy.
Acceptable use Policy.
Crisis Management Plan.
Password requirements.
Info Sec Roles and Responsibilities.
Distribute safety information as and when required.
Inception Policy and Procedures.
G4S Deposita Clean Desk Policy.
5. Health and Safety
Report all safety incidents to the relevant people.
Discuss all safety incidents on all levels.
Follow-up on any activities assigned through safety meetings / committee / representative / management.
Comply with safety policies and procedures at the workplace.
Distribute safety information as and when required.
Log delivery calls initiated by the Call Centre.
Follow up with Operations for timely and accurate delivery of cards to clients.
1. Qualification & Technical Experience Required
Grade 12 Qualification.Computer literate - ability to work on Excel, MS Outlook, Word.
Communication (written and verbal).
Sharing and cooperating.
Problem Solving.
2. Skills & Attributes
Work under pressure.
Dealing with changing circumstances.
Attention to detail.
Deposita, a leading cash and payments management company based in South Africa.
We protect lives and livelihoods from the harmful, costly effects of money. With less handling, temptation, error and waste, you can be more efficient, more profitable, save more and trust more.
For over a decade, we have perfected the art of cash management using world-class innovation, product development, manufacturing and implementation of technology to collect, handle, process, safeguard and dispense cash.
We provide tailored end-to-end cash, self-service, and payment management solutions for our customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way.
We draw from extensive knowledge and experience to design and implement cash management solutions for businesses operating in a range of sectors around the world.
Through in-depth consultations, we customize our state-of-the-art technology to meet our customers’ unique business needs and achieve results.
Our devices run on our industry-leading, international accredited operating platform. Your device and financial information are as secure as money in the bank. You can also monitor your device and its transactions from anywhere – completely automating your cash flow. We even incorporate existing systems and partner with current security services providers to create the best possible solution.
To ensure you get the most out of your device and cash management solution, you and your staff will receive thorough training at a location that suits you. Plus, we’ll provide you with customized operating manuals to meet your business’s specific requirements.
For more information on Deposita, please visit: www.deposita.co.za
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