Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In IT asset management at PwC, you will focus on managing and optimising the lifecycle of technology assets, confirming compliance with licensing agreements, and minimising costs. Your work will involve experience in inventory management, software licensing, and vendor relationship management.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents

Responsibilities:

Role Responsibilities: 

Provide Software Asset Management (SAM) expertise to cross-functional teams, including technical resources, external advisors, and contractors. Implement and operate Flexera. Drive operational and contract software cost avoidance and savings. Leverage experience with ITIL. Highlight expertise in IT sourcing and procurement lifecycle, software and supplier licensing models, and the interpretation and negotiation of software licensing terms and policies. Build and maintain relationships across various functions and organizational levels, engaging other teams for cross-functional efforts. Focus on process improvement and project management. Engage in analysis and problem-solving. Implement and execute global SAM policies, processes, and industry best practices. Establish SAM system operations, enhancements, data integrity, and resolve data anomalies and inconsistencies. Manage SaaS products, including deployment and entitlement rights of software licensed by organization to it's different territory members. Support and track the internal allocation of licenses and their costs. Identify opportunities for efficient use and improved procurement of software across the PwC Network. Assess PwC’s license position and usage, supporting IT actions such as optimization, standardization, and sunset efforts, along with readiness for true-up/certification milestones. Partner with Global License Services Center (GLSC) and Procurement to consolidate IT purchases and rationalize the supply base. Respond to audit risks and software compliance obligations. Align member firm SAM resources, efforts, and stakeholders with ongoing engagement and adoption of Global SAM services. Provide foundational input and support for the global SAM center of excellence, optimizing the value of IT assets and improving compliance. Advise leaders, member firms, and stakeholders on actionable opportunities identified through SAM analyses to guide strategic decision-making through implementation and benefits realization. Execute tasks to report on relevant software metrics and analyses. Assimilate information from multiple sources to recommend decisions and clear strategies amidst ambiguity. Model and cultivate a team culture of ownership, execution, and continuous learning and improvement. 

Mandatory skill sets:

Demonstrated experience in SAM auditing or consulting, tools, and industry-leading practices, integrating SAM workflows with IT, Procurement, and Contract Management functions. Experience in IT, IT Procurement, software licensing, IT Service Management or Delivery, and/or SAM. Knowledge of enterprise software license agreements, including perpetual, subscription, and cloud models, and supplier licensing terms and conditions with vendors like Microsoft, IBM, Oracle, VMware, etc. Experience with budgets, financials, service development, and measuring and reporting software business value metrics.Certification (CSAM, BSA Verafarm, Flexera One etc.) on Software Asset Management is mandatory

Preferred skill sets:

Knowledge of the enterprise IT marketplace and supplier trends. Strong stakeholder management, communication, and reporting skills. Proficient in analysis and problem-solving. Demonstrated leadership, management, and coaching skills. Advanced Excel and data analytics skills. Proficient in using MS Office, SharePoint, IBM Notes, database structures, business intelligence tools, and SAM platforms such as Flexera.

Years of experience required:

6 + Years of experience

Education qualification:

Any Ug/PG in IT Field

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master Degree, Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Software Asset Management (SAM)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Asset Management, Asset Management Operations, Business Requirements Analysis, Coaching and Feedback, Communication, Contract Lifecycle Management, Cost Management, Cost Reduction, Creativity, Customer Management, Customer-Support, Cybersecurity, Data Protection Management (DPM), Embracing Change, Emotional Regulation, Empathy, Incident Management, Inclusion, Information Technology Applications, Intellectual Curiosity, Inventory Control Systems {+ 38 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date