Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

A career in our New Technologies practice, within Application and Emerging Technology services, will provide you with a unique opportunity to help our clients identify and prioritise emerging technologies that can help solve their business problems. We help clients design approaches to integrate new technologies, skills, and processes so they can drive business results and innovation.

Our team helps organisations to embrace emerging technologies to remain competitive and improve their business by solving complex questions. Our team focuses on identifying and prioritising emerging technologies, breaking into new markets, and preparing clients to get the most out of their emerging technology investments.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:  A career with PwC in Zoho Manage Engine practice for managing and leading projects on ManageEngine Service Desk Plus.

Responsibilities:

Expertise in working with ManageEngine Service Desk Plus (SDPExpertise in implementation of ManageEngine Service Desk Plus (SDP)Responsible for cloud deployment, programming workflows, enhancements including third party integration on SDP toolCreating & maintaining design specifications, architectural diagram & process diagram of ManageEngine ServiceDesk Plus toolCandidate should have good understanding of ITIL processes to effectively integrate them with ManageEngine solutionsCandidate should be able to configure policies and profiles for accessing enterprise resources and remotely control devices without installing additional agentsCandidate should have experience in managing Service Requests, Incident handling, change management etc.Should have experience to integrate ManageEngine’s On-Premises and Cloud-based solutions,Should have experience to build custom applications on AppCreator and launch them On-PremisesKnowledge on ManageEngine AI Designing and Advanced IT analytics for configuring reports and dashboardsExcel knowledge & understanding of integrations with ManageEngine SDP CDMB, ZOHO products and supporting technologiesGood Insights on Agile Methodologies, Critical thinking, and ability to provide best market solutions to the clientsDeluge Scripting is must & Zoho Certification will be an added advantageResponsible for gathering business requirements, consulting, and suggesting solutions proactivelyClient facing roles preferable

Mandatory skill sets:

Hands on experience of implementation, customization and integration for Zoho Manage Engine modules such as:

1. Service Management

2. Asset Management

3. Change and Release Management

4. Project Management

5. CMDB setup

Preferred skill sets:

Hands on experience of native integrations for ManageEngine Service Desk Plus modules:

1. AD manager Plus

2. Applications Manager

3. OP Manager

4. Advanced analytics

5. Password Manager Pro

6. AD self-service plus

7. Desktop & mobile device management

Years of experience required:

2-4 Years of experience

Education qualification:

Any graduate with desirable skillset. Preferably, Engg. or CS graduate

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree, Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Zoho

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Documentation Development, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Optimism, Performance Assessment, Performance Management Software, Problem Solving, Product Management, Product Operations, Project Delivery {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date