Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

At PwC we look for new ways to make technologies work together. Our VDI service is based on cloud, compute, networking, identity and security offerings that form a digital foundation to power a new equation for our clients needs.  We are currently seeking candidates who can provide all aspects of support and management of our cloud hosted VDI infrastructure. If you are seeking an exciting career with the scope to grow your  skills through major change on a global scale, then PwC will empower you to do so.

Responsibilities:

 Provide response and resolution for service requests and incidents according to SLA KPIsIdentify patterns and prevent happening of mass scale issuesCreate, maintain and perform regular service maintenance procedures (patching, upgrades, unused device cleanup etc.)Create and maintain configurations, policies and groups in the system - follow the naming convention and rules defined by the architectsFollow PwC’s ITIL procedures - Service Request and Incident Management, Change Control, Problem, Major Incident management etc.Deliver and follow internal SOPs as part of the Service RunbookLead AVD / W365 troubleshooting and problem resolution from a technical perspective during major incidents. Follow related procedures and documentation due diligence. Take ownership of complex technical matters as required.Participate and provide technical expertise and support for AVD / W365  related projectsCooperate with fellow team members about cross functional issues / engage vendors as necessaryBear overall responsibility for uptime, performance and capacity of the system - establish regular monitoring for these items. Implement and respond to alerts from automated monitoring of the AVD / W365 VDI infrastructureMaintain AVD / W365 features, capabilities and servicesCreate and maintain KB articles for 1st level support / 2nd level engineering teamBuild and maintain relationships with key stakeholders and service customers

Mandatory skill sets:

Experience in Managing Virtual Desktops (VMware /Citrix/ AVD's / Cloud PC's)Experience working with Customers Globally 

Good analytical and troubleshooting skills Strong knowledge on Microsoft Intune , Microsoft Azure/ Cloud computing concepts  

2 years Virtual Desktop Operations experience supporting a medium / large scale deploymentWorking knowledge of Group Policy Management, DNS and Active Directory including Sites and ServicesDemonstrated ability to troubleshoot Azure cloud infrastructure and platform servicesExperience with Azure and a fundamental understanding of networking in Azure

Preferred skill sets:

Scripting and Automation: Proficiency with PowerShell and Power Automate
Familiarity in Active directory , Group policy ITIL 4 Certification, along with process knowledge on Incident Management, Problem Management and Service Management.Certified AVD Admin/AVD SpecialistBachelor of Computer Science preferred3-4 years Virtual Desktop Operations experience supporting a medium / large scale deploymentProven track record of leading small teams (3-5 members)Ability to identify and resolve complex, cross platform technical issues by using technical expertise as well as delegationAllocate tasks to the support team and ensure timely and quality delivery

Years of experience required:

  2-4 yrs

· Shift-24*7

Education qualification:

Bachelor’s degree 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Microsoft Windows 365

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Cloud Administration, Cloud-Based Service Management, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Emotional Regulation, Empathy, Inclusion, Infrastructure Management, Infrastructure Performance, Intellectual Curiosity, Microsoft Azure, Optimism, Performance Monitor, Teamwork {+ 4 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date