**Overview** **About TP** Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **Benefits of working with TP include:** + Paid Training + Competitive Wages + Full Benefits (Medical, Dental, Vision, 401k and more) + Paid Time Off + Employee wellness and engagement programs **Teleperformance and You** Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! **Purpose** In this role you will be working closely with businesses of various sizes to transition their current telephone service to our industry leading alternative. **This position is 100% work at home.** **Responsibilities** **Your Responsibilities** + Conduct training sessions and product demonstrations to ensure clients are proficient in using our services. + Collaborate closely with the sales and account management teams to understand client needs and expectations. + Develop comprehensive onboarding plans tailored to each client's unique requirements. + Oversee the provisioning and activation of our replacement services, working closely with technical teams. + Act as the primary point of contact for clients during the onboarding phase, ensuring exceptional customer support and promptly addressing any issues. + Maintain accurate records of customer interactions and processes. + Continuously assess and optimize onboarding procedures for efficiency and customer satisfaction. **Qualifications** **Qualifications** + Associate's or Bachelor's degree in business, IT, or related field preferred. May substitute related experience for degree. + 2+ years of experience in customer onboarding, implementation, or account management. + Working knowledge of VoIP protocols, quality of service network issues and familiarity with the fundamental concepts used in traditional telecommunication systems (POTS) a plus + Exceptional communication and interpersonal skills. + Strong problem-solving skills with a focus on delivering customer success. + Proficiency in CRM software and Microsoft Office Suite. + Demonstrated project management and organizational abilities. + Self-motivated, with the ability to work independently and as part of a team. **Be Part of Our TP Family** It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **Teleperformance is an Equal Opportunity Employer** **Job Locations** _US-Remote | US-AZ | US-AR | US-CT | US-DE | US-FL | US-GA | US-ID | US-IL | US-IN | US-IA | ..._ **Requisition ID** _2025-60415_ **Category** _Client Operations_ **Country** _United States_