Implementation Consultant Job Description: About the Role As a member of this team, you will be responsible for leading implementations and serve as an expert during the sales cycle. You will add value throughout the solution delivery stage (ensuring quality delivery standards are met) with a smooth customer handover to the Customer Success and Support teams. An ability to manage diverse teams and balance achievement of customer objectives in conjunction with delivery timelines and budget is essential for success in this role. Your Day-to-Day ● Lead implementations and manage relationships with project stakeholders (clients, third parties, vendors, and Brightpearl internal stakeholders). ● Engage in project kick-off meetings to review expectations, deliverables, and timelines. ● Migration of data into the Brightpearl platform. ● Configuration of Brightpearl software to address client business needs and requirements. ● Train end users on using the Brightpearl software application and best practice business processes. ● Guide end users through User Acceptance Testing. ● Initiate customers go live and provide post live support. ● Ensure key project deliverables are delivered to a high standard. ● Ensure the timely communication of risks and/or issues for deliverables to internal and external stakeholders. ● Gather and document accurate requirements for software configuration designed to meet the true business needs of the client. ● Primary point of contact during implementation projects for client support. ● Collaborate on timelines and deliverables with any department that may be involved with the Client’s implementation project Key Responsibilities: About You ● Experience implementing an ERP or other transactional software applications ● Using and implementing one or more of the following systems - accounting, inventory management, sales order processing software or equivalent technology ● Experience delivering consulting & training services (customer facing) ● Exceptional communication skills ● Organized and detail oriented ● Experience delivering product/technical solutions ● Ability to work independently, without close supervision, as well as part of a team ● Great at building and maintaining good customer relationships ● Ability to work up to 20 percent of time on-site at customer locations. ● Degree educated is preferable Desired Experience/Skills ● An understanding of eCommerce technologies and online marketplaces ● An understanding of small to medium-size business operations UK Brightpearl Perks #LI-MS2 Function: Expert Services Country: United Kingdom Office Location: Bristol;Newcastle Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.