Attentive® is the AI-powered SMS and email marketing platform that delivers unparalleled messaging performance on the channels that matter most. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
Attentive’s growth has been recognized by , and all thanks to the hard work from our global employees!
Who we areOur email product is seeing rapid adoption and has seen significant YoY growth of customers using Attentive Email for both triggered email and full ESP capabilities. We are looking for a driven candidate to join our Customer Success organization as an Implementation Consultant on our Email team. You will launch and manage a book of business for Enterprise email clients and will work with internal teams, such as engineering, sales, marketing, product, and design, to shape the growth of our email product and deliver client results. 
The role requires you to embrace the exciting, fast-moving, highly varied, and challenging (in a good way) environment within the Customer Success team. You will work cross-functionally to get answers, solve problems, and keep things moving in the right direction for new email clients. You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the client and be trusted to represent Attentive and our unwavering pursuit of best-in-class client management.Why Attentive needs you Onboard customers to Attentive’s email product by learning client goals, formulating and executing on a launch strategy, and growing a strong client relationshipProject manage email migrations that may involve a number of stakeholders & multiple work streams to ensure successDevelop and implement solutions to complex customer problems using the Attentive suite of toolsCollaborate closely with our Account Executives, Sales Engineers, Technical Account Managers, Deliverability experts, and Customer Success team to deliver the ideal client onboarding experienceTranslate customer feedback into specific product requirementsWork cross-functionally with Product, Product Marketing, and Enablement to inform the product strategy and roll out best practices for using Attentive’s email solutionsPresent to internal teams and Attentive executives on the goals and progress of the email products’ usage and resultsAbout you3+ years of experience supporting clients in a technical nature (Implementation, Sales Engineering, Solutions Architect, etc.) requiredExperience with an ESP, CDP, etc. is strongly preferredStrong background in project management and navigating complex tech stacksExperience managing complex ESP migrationsComfortable learning new software (for design, data management, and internal tools)Creativity in expanding product rollouts and vision for a product roadmapPassion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clientsThrive in a fast paced, innovative work environmentExtremely detail oriented and organizedPassionate about personally bringing innovative products to market#LI-CG1
Attentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s success
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If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.