Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Purpose:

This position is responsible for creating an excellent customer experience from post-sales through integration of our products and services. The customer for this role is both internal (Solution Engineering & Implementation teams) and external in the form of partners and issuers. The position will focus on managing migration and ancillary projects for our customers, such as: SFTP integrations, content changes, BIN decommissioning, BIN adds, brand adds, configuration changes, and more.  Secondarily, this position will help support our effort to build/maintain documentation, standard operating procedures, workflow/process improvement, training, and scale growth. This role focuses on ensuring internal and external customers can leverage our solutions quickly and effectively.   

Essential Functions:

Lead Visa’s Customers through our onboarding and implementation processFollow standardized Customer implementation proceduresSuccessfully manage projects to completion in a timely mannerEnsure all implementations are completed accurately and efficientlyCoordinate kick-off calls with customers to ensure a successful start to the projectCoordinate resolution of issues by working with the required stakeholdersSuccessfully manage multiple customer engagements concurrentlyWork with downstream payment service providers, card networks & other 3rd parties during the implementationKeep management informed of critical issues, strategic opportunities, and issue statusPrepare and present any required reports to requestor and management as requiredIdentify opportunities for technology and our internal procedures to enhance, improve and speed the implementation process

Additional Responsibilities:

Stay informed and attend (or watch recording) all training sessions to ensure you understand all the newest features and functionalities of VCAS to apply them with our customersAdopt a solution-oriented mindset and continue to think how we can improve our customer experienceEmbrace teamwork while promoting a positive culture of openness and flexibilityKeep Salesforce current

Competencies:

Accurately identify the customer’s needs and ensures the correct expectations are setConsistently meets commitments to internal and external stakeholdersAdapts own tasks, priorities, and behaviors in response to meeting stakeholder commitmentsParticipates in process improvement sessions to assess gaps, roadblocks, and bottlenecksIs aware of project management concepts and understands basic methods and toolsDocuments and updates process in line with defined process and methodologyWorks towards agreed project timelines, milestones, and scopeDemonstrates understanding of successfully implementing migration projects, ancillary projects and VCAS solutionsDemonstrates understanding of tools used to successfully implement projectsUnderstand customer needs and can articulate the customer’s viewUnderstand 3D Secure, the benefits, how it works, and all stakeholder responsibilities.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
Bachelor's degree in Business, Finance, Technology, or other related discipline
In lieu of degree, a high school diploma/equivalent with four or more years related experience and/or training or equivalent combination of education and experience will be considered
1+ year experience in project or implementation management
•Strong written and verbal communication skills
Have a solution-oriented attitude
Good relationship management skills

Preferred Qualifications:
Process flow and documentation experience in a software or technology related environment
Bilingual in English/Spanish or Portuguese

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.