Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.

Job Specific

The LINC position is responsible for coordination and servicing of Meeting and Event businessLiaise daily with Meetings and Events team and meeting guests to handle specific requests and ensure guest satisfaction.Communicates changes in Meetings and Events programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.Maintains communications with clients and appropriate hotel departments via LINC Chat  and radioKeep in contact with the appropriate Meetings and Events Manager regarding any changes/updates pertaining to their groupProvide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfactionMeet with Meetings and Events Manager prior to arrival of each group to fully understand the needs and flow of every groupMeet daily with Meetings and Events Manager to ensure full understanding of the needs and flow of each group in-houseAttend BEO and Resume MeetingsAttend and set up Pre Conference Meetings.  Included all printed documents needed.Assist with printing needs of  Meetings and Events Manager as it pertains to each group. Including but not limited to vouchers, signage, menus, client documents, amenity cards.Maintain the accuracy of the BEO Book (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.)Produce the Outdoor Event Report on a weekly basisWeekly maintenance (Engineering) walkthroughsReports to Engineering any items needing to be fixed/correctedWalk all room set-ups in advance, ensure they are correctEnsure all events are posted correctly on the Reader BoardReview Resume and BEO's in great detail to determine needs and assist with facilitating them with the Meetings or Events Manager's assistanceRegularly check on preparations and activities for all assigned group eventsMeet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problemsCoordinate package delivery and vendor packages for meeting clients, coordinating with the Business Center and Receiving Departments. Includes tracking and delivery to meeting rooms.Daily Events Report (sent the day before, would use morning of to double check the reader boards are posting correctly)Set up all clients in Kipsu/Linc chatProcess Amenity forms include note cards, collect custom amenity items and distribute to F&B dept for deliveryNotifies appropriate individual promptly and fully of all problems and/or unusual matters of significanceAssist Meetings and Events coordinator as needed and in their absence.

General

Attends all appropriate hotel meetings and training sessions Promotes and applies teamwork skill at all times is polite, friendly, and helpful to all guests, management and fellow employees Maintains cleanliness and excellent condition of equipment and work area Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Complies with hotel standard, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Ability to make decisions on imperfect information Bias toward action Decisiveness Other duties as assigned

General

Attends all appropriate hotel meetings and training sessionsPromotes and applies teamwork skill at all timesIs polite, friendly, and helpful to all guests, management and fellow employeesMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresComplies with hotel standard, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsAbility to make decisions on imperfect information Bias toward action DecisivenessOther duties as assigned

Required Skills & Experience

Exceptional knowledge and understanding of various banquet and food service techniques and standardsEffective leadership, management, organizational and communication skillsExceptional guest service skillsAbility to speak, read and write the English languageAbility to stand, stoop, bend repetitively during entire shiftAbility to work flexible schedule to include weekends and holidays

Other

Must the Applicants Supply Their own Work Permit? YesBonus? NoPosition Categories: Meeting/Event Planning

Wage range for this position, based on experience, is $19.60 to $24.50.

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Loews Hotels Benefits