Location THE MODERN HOME OF AMERICAN GOLF Discover The Modern Home of Golf at our Frisco resort & spa. At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa. Job Description Omni PGA Frisco Resortis seeking a friendlyIdeal Services Supervisorto join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment. The PBX Supervisor will assist guests and employees by telephone with communication needs in accordance with Omni standards. This is an ideal opportunity for someone who wants to grow in the industry and make their mark! Responsibilities + Answer incoming telephone calls to the hotel efficiently and courteously. + Handle escalated guest related issues. + Direct phone calls and messages to appropriate personnel or guest. + Assist all guests and employees with requests. + Assist with billing inquiries and be knowledgeable of all details included within guest folios + Log all guest requests, service deficiencies, and work orders in Synergy and Opera. + Ensure all guests are completed in a timely manner. Complete follow up calls for guest satisfaction. + Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, emergency procedures and execute to standard. + Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program). + Be familiar with all hotel facilities (F&B Outlets, Membership, Business Center, Gift Shops, Coffee Market, Fitness Center, Spa, and Golf Pro Shops). + Understand the importance of our Medallia scores. Qualifications + Must have customer service experience. + Telephone operator skills strongly preferred. + Must be able to communicate effectively both verbally and in writing in a professional business environment. + Must be able to work a flexible schedule including nights, weekends and holidays. + Ability to accurately and efficiently input information into computer systems. + Must have the ability to work alone, with others, and remain at workstation for entirety of shift. + Must be able to sit for extended periods of time. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . Job LocationsUS-TX-Frisco Posted Date1 day ago(2/7/2025 1:37 PM) Requisition ID 2025-119376 # of Openings 1 Category (Portal Searching) Front Office Operations