Welcome page Returning Candidate? Log back in! IDCS Technical Account Manager I Job Locations US-NJ-Piscataway Requisition ID 2025-19359 Approved Min (Total Target Comp) USD $125,000.00/Yr. Approved Max (Total Target Comp) USD $175,000.00/Yr. Compensation Structure Base Plus Bonus Category Technical Presales/Post Sales Job Summary

The IDCS Technical Account Manager I is responsible for orchestrating a best in class customer experience for Integrated Data Center Solution Projects. This role requires the coordination of resources across multiple SHI departments – Sales, Operations, Finance, etc; Original Equipment Manufacturers (OEMs) and Partners; and various customer points of contact in IT, Project Management, Engineering, sales, etc.

 

This position reports to the IDCS Director of Technical Strategy, Regional Solutions Manager, or Solutions Director. This position is a remote position.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.  Responsibilities

Include but not limited to:

Understand the customers’ revenue stream and operating business models and underlying infrastructure requirementsExecute SHI sales methodology for New Buying Accounts (NBA) and new Lines of Business (LOB) acquisitionFamiliarity with and development of customer Architecture and Infrastructure StandardsAssist customers in deployment optimization utilizing resources to provide technical scoping, supply chain management, integration, and professional servicesExecute Onboarding and Ongoing Customer Management PlansDevelop, advise, create, and Quality Check(QC) integration project build documentation for customer projects – e.g Onboarding documentation, workbooks, etcDevelop, advise, and create customer standards incorporating technical, financial, supply chain, and logistical factorsIntimate understanding of SHIs Ridge facility and ability to give tours to customers, partners, and employees.Scope solutions per customer requirements, create documentation required for solution delivery, and provide solution proposals and pricing to sales and/or customers.Create detailed requirements documentation for delivery resources including but not limited to:Server components and layoutsNetwork device configurationsPhysical labelingData captureBIOS settings and firmware versionsOperating system requirementsTechnical specificationsRack ElevationsPort MappingBOMsVisio DiagramsPresent SHIs strategic value proposition to customers and partnersMentor and develop junior engineering resourcesDelegation of tasks to junior resources and other departments as appropriateActs as a point of contact for technical escalations by or for the customerTravel based on business needs and/or customer events as determined by SHI managementBe able to advise in all aspects of the sales cycle including: Submit Deal Registrations; obtain quotes from vendors, Distributors, and OEMs; provide Customer Facing Quotes and Sales PresentationsMaintain a current body of knowledge on OEM solutions through consistent renewal or attainment of industry certifications Qualifications Completed Bachelor's degree or equivalent experience in Computer Science,  Engineering, or Information TechnologyMinimum 5 years of technical, business and/or sales experience working with scale-out infrastructureSubject matter expertise in one or more of the following areas: servers, storage, networking, or physical and power infrastructureFamiliarity with Customer Resource Management Software, Quoting Tools, and Reporting Required Skills Must be able to balance quality and quantity of work as well as accuracy vs urgency in a fast-paced environmentStrong written and verbal communication skillsStrong analytical skillsProficiency with Excel, Airtable, and VisioAbility to learn fast, absorb knowledge and apply newly learned information Excellent presentation skills Excellent consultative skills Ability to work both individually and in a team environmentAbility to work both individually and in a team environmentAbility to understand and resolve escalation and issue managementAbility to working effectively within all levels of an organization, both internally and externally Certifications Required

One or more required at time of hire:

CompTIA Cloud Essentials+Cisco – CCNAVMWARE - VTSPPure Storage - FlashArray or FlashBlade Architect ProfessionalDell – DCS IE or DCS SA in Server and/or Storage PlatformsNutanix – NCPOr other Equivalent OEM Certification in Servers, Storage, or Networking Unique Requirements Up to 30% travel required Additional Information The estimated annual pay range for this position is $125,000 - $175,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Options Apply for this job onlineApplyShareRefer a friend to this jobRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs

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