Key responsibilities include:
Providing technical support to in person, telephone and email requests from users for all ICT servers, hardware, software and associated peripherals Technical support includes software troubleshooting, hardware troubleshooting, WIFI/VPN connectivity troubleshooting and peripherals such as printers troubleshooting Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact support calls and contributing to the root cause analysis process Pro-actively providing information to users on the progress of outstanding support calls, including procurement requests Monitoring the company health and continuity locally and remotely, in and after hours, for the purposes of continuity ICT user hardware and software asset tracking General IT Infrastructure support. Maintenance of the companies Network Infrastructure, including: Hardware troubleshooting, LAN/WAN troubleshooting, as well as Network and Internet access  Managing Access Control systems including: Access Control System management/maintenance, Access Control System enrolments, Alarm System Administrator. Coordination with response, callouts to premises on response and lock up when needed Fire Safety System administration. Providing assistance with the pre-deployment testing of general systems before installation and commissioning Providing assistance with commissioning, including new hardware Ordering and Asset Management of ICT Equipment. Education and Experience required:
A 3-year tertiary qualification (CTU, Centurion Academy, a University of Technology, etc.). One or more of the following courses: A+, N+, MCSE, Cisco CCNA, RHSE. International certification would be advantageous. A minimum of 3 years relevant experience Skills / Competencies and Technologies:
Microsoft Office Suite Microsoft Exchange Server, WSUS, AD. Anti-Virus Software Backup technologies Infrastructure Monitoring software Experience in the installation and troubleshooting of one or more of the following Operating Systems and Applications: Windows 10, Mac Operating systems, Windows & SQL Server 2008 - 2019, Linux etc. Must have at least midlevel knowledge of routing, switching, IP addressing & FW rules Network Cabling and Crimping Proven telephonic and onsite support Willingness to travel internationally. The following desired skills will be advantageous:
Experience with virtualization technologies – HyperV, VMware, Proxmox Ubiquity and Mikrotik technologies Network switch administration Polycom Video Conferencing technologies NVR / DVR camera technologies Python, PowerShell and other scripting skills Personal Attributes required:
Have analytical problem-solving skills Be able to work as part of a diverse team with different skills Be able to self-manage, especially when operating alone with remote support Have excellent communications skills Have a need to continuously upskill Have a “can do” attitude to any type of work