Function : Customer Development Reports to: Aysel Mirzayeva Scope: IC Türkiye Location: İstanbul-Ümraniye Terms & Conditions: Full Time ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future. CATEGORY/FUNCTION INTRODUCTION If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025. Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organization. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us. ABOUT ICE CREAM: Life Tastes Better with Ice Cream Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products. JOB PURPOSE Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. As an Ice-cream – National Accounts Executive, this role goes beyond a job — it’s an opportunity to build strong customer relationships, understand market dynamics, and enhance negotiation skills. With a focus on both online and offline channels, it offers valuable omnichannel experience. Your contributions drive customer satisfaction, business growth, and shape our future. If you are driven by growth, passionate about customer engagement, and eager to make an impact, then this role is just for you! WHAT WILL YOUR MAIN RESPONSIBILITIES BE + Managing and developing the relationship with Key National Customers + Agreeing a joint customer business plans to meet business objectives + Delivering, monitoring and reviewing the annual & monthly plan + Providing customer and channel understanding + Managing the customer P&L for the respective categories + Managing customer operations + Working in close collaboration with the CS&P team for the category input, customer marketing for the extra visibility plans, Marketing & Digital Hub teams for omnichannel plans for online & offline sales. + Ensuring effective use of trade spend with your customers + Driving & monitor Perfect Store execution KPI. + Evaluating implementation of promotional & merchandising activities + Inputting into the S&OP process including forecasting. + Working closely with CBD Region Teams to improve performance & ensure the promotional execution in the field + Drive Omnichannel growth in National Account Customers working closely with Digital Marketing teams for full funnel execution in online WHAT YOU WILL NEED TO SUCCEED Experiences & Qualifications + Strong performance and growth mindset + Self-motivated with a sense of ownership and accountability + Resilient with solid problem-solving skills + Basic negotiation and influencing abilities + Analytical thinking and attention to detail, + Effective communication skills to inspire and motivateCustomer and shopper-focused mindset + Proficiency in both written and spoken English & Turkish + University degree graduation with up to 1 year of experience preferably in Customer Business Development or a related field. Leadership + You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way. + As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better. + Critical SOL (Standards of Leadership) Behaviors + PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions. + PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. + CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. + PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. + AGILITY: Explores the world around them, continually learning and developing their skills. Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. En tant qu'employeur responsable et inclusif, Unilever est attentif à la diversité et à la mixité de ses équipes. Nos recruteurs sont engagés et veillent à l'application de processus de recrutement non-discriminants. Tous nos postes sont ouverts aux personnes en situation de handicap et Unilever accompagne ses collaborateurs dans la mise en place d'éventuels aménagements de poste et de dispositifs d'accessibilité. Job Category: Ventas Job Category: Customer Development Job Category: Développement de la clientèle Job Type: Customer Management Cross-Channel Specialist Industry: Unilever_Experienced_Professionals