Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

POSITION SUMMARY:

The position collaborates directly with RRD internal sales teams and clients to ensure that sales targets are met through the conversion of incoming project requests and through the proactive identification of growth opportunities.  

RESPONSIBILITIES:

Work is typically performed under general supervision, receiving some guidance from manager/supervisor about the work that needs to be completed.  May receive guidance on how to complete some assignments.  Able to exercise moderate level of discretion and latitude in completing tasks and prioritizing work.  Work is typically completed by following established policies and procedures but may require interpretation to meet unique business needs.  Work may be reviewed by senior level staff or by management.  

Plant/CP Support and SME Activities: Provide the structure and service necessary to support activities required to prepare projects for timely and successful execution. Key responsibilities:

Provide Plant SME support for key products and servicesProvide consistent point of contact for customers seeking CP products and servicesUphold established service levels for inquiry acknowledgement and response timesProvide tactical support to sales and management providing information regarding customer issues, needs and opportunitiesAssist in implementation and execution of products and services. Consult with sales and clients to understand business issues and goals, and worth towards development improved solutions to solve business needs.Initially vet and qualify project requests and collaborate with production teams to ensure the necessary capabilities are in place and capacity is available to support project scopeCollaborate with key stakeholders to gather all necessary project information and specifications to ensure the accurate and timely completion of all deliverables, with clean handoffs and limited touches

Business Development:  Proactive identification of platform growth opportunities. Key responsibilities:

Communicate with sales and clients to identify growth opportunities, developing appropriate sales strategiesRespond to customer inquiries, gather needed sales tools and information, and follow-up on status of inquiries – adjusting sales strategy to drive conversion, as neededResearch new leadsDevelop and prepare sales product presentations to win the businessMaintain up-to-date knowledge of platform products and service, industry trends, new products, competitors’ strength/weaknesses.Present key platform products and services and provide training where necessaryEnhance customer relationships by working closely with the sales and the client to develop targeted solutions and new business opportunitiesPrepare RFP’s and RFQ’s and put together sales collateral to use to secure new business and up-sell existing accounts

Other:

Success in this role is heavily measured by achieving established sales goals Support the company’s new business development initiatives by proactively engaging in selling activities through training, sales support and solving client problems.Perform other related duties and participate in special projects as assigned

 

Qualifications

REQUIRED EXPERIENCE

The duties and responsibilities described above are the essential functions of the job.  The qualifications below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor degree in discipline related to function work or role3-5 years of relevant work experience in one or more of the following areas:Print sales / account management, with a focus on the products associated with commercial print

OR

Demonstrated ability to meet job requirements through a comparable number of years of applicable work experience

 REQUIRED SKILLS

Good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.  Ability to clearly articulate business needs to both internal and external customersAbility to communicate and collaborate with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexityAbility to actively listen to others and understand issues and situationsMust be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions with appropriate guidance.Ability to apply business acumen and collaborative skills when resolving problems. May receive guidance for problems that are non-routineAbility to help solve general problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the jobMust be able to recognize anomalies and critical situations and respond appropriatelyAble to apply very good function knowledge in utilizing Microsoft Windows and Google suite of products - may require knowledge of or ability to quickly learn specialized software to complete work assignments.

Additional Information

REQUIRED EXPERIENCE

The duties and responsibilities described above are the essential functions of the job.  The qualifications below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor degree in discipline related to function work or role3-5 years of relevant work experience in one or more of the following areas:Print sales / account management, with a focus on the products associated with commercial print

OR

Demonstrated ability to meet job requirements through a comparable number of years of applicable work experience

 REQUIRED SKILLS

Good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.  Ability to clearly articulate business needs to both internal and external customersAbility to communicate and collaborate with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexityAbility to actively listen to others and understand issues and situationsMust be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions with appropriate guidance.Ability to apply business acumen and collaborative skills when resolving problems. May receive guidance for problems that are non-routineAbility to help solve general problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the jobMust be able to recognize anomalies and critical situations and respond appropriatelyAble to apply very good function knowledge in utilizing Microsoft Windows and Google suite of products - may require knowledge of or ability to quickly learn specialized software to complete work assignments.

RRD is an Equal Opportunity Employer, including disability/veterans