**Introduction** The Internship program is for a determined period of 3 months- full time. The candidate can be offered the option of a permanent position in IBM. **Your role and responsibilities** * Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period. * Using technical and negotiation skills in collaboration with other support operations/organizations to prioritize and ensure problem resolution. * Performing support based on troubleshooting instructions for in-scope applications. * Communicating action plans to the client or IBM representative, as appropriate. * Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes. * Contributing to department attainment of organizational objectives and high client satisfaction. **Required technical and professional expertise** * Last year student or fresh graduate of a technical faculty: Cybernetics, Computer Science, Mathematics etc. * Understanding IT solutions and networking Operating systems: Unix, Linux - beginner * SQL database knowledge - beginner * Communication skills * Analytical and problem-solving skills * Time management skills * Pro-activeness and willing to bring innovation forward * German - would constitute an advantage **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.