Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Job Title

IBA Account Handler

Department

IBA

Location

Lakeside

Summary

Responsible for dealing with the clearance of outstanding balances and query resolution on the assigned accounts or activitiesMeeting Key Performance Indicator (KPI) targets setKeeping accurate records and supporting the business. Adhering to the finance team’s controls and procedures.

Experience & Professional Qualifications

Experience of 1-2 years in an Admin/Accounts based role.Experience of IBA/Credit Control/Accounts Payable useful, but not essential.Full training will be given. 

Key Responsibilities

Work towards meeting KPI targets set.To ensure receipt of funds are reconciled within agreed timeframes and any ‘unallocated’ cash items identified and queried.Assist with the reconciliation of accounts to markets and clients, as requiredEnsure all outstanding accounts are chased appropriatelyAssist with reviewing and processing of IBA payment requestsEscalate issues where necessary for resolution or direction in line with set policies and procedures.Collect and monitor any funded balances.Ensure that all processes are being completed on a timely and accurate basisResolve queries promptly and efficiently, in a courteous and efficient manner consistent with agreed Service Level timeframesDevelop strong relationships with the Business Units, Suppliers & MarketsUndertake other duties and ad hoc tasks.Liaise with auditors when necessary to assist with their annual reportingComplete on-line training modules and CPD log within specified time frames

Knowledge

General Accounts AdministrationKnowledge of Insurance Broking IT Platforms – eg Acturis, would be beneficial but not essential.

Skills

Microsoft – Outlook, Word & Excel - IntermediateStrong communication skills, both verbal and writtenExcellent organisation skillsAbility to work well in a teamSelf-motivated and shows initiativeWhat do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent