IB Systems Manager Job ID 201764 Posted 20-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) London - England - United Kingdom of Great Britain and Northern Ireland **IB (Intelligent Building) Systems Manager** **London** **The purpose of the role is:** CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting now for an IB Systems Manager to join the team located at our client’s London head quarters in Canary Wharf, the major refurbishment which is currently under construction and will be going live in Q1 2026. The successful candidate will be responsible for managing the Intelligent Building (IB) systems and other control & monitoring systems– training will be provided. Being the subject matter expert in these systems and the first line response when there are system/network faults/failures and will be the CBRE single point of contact for client IB systems. Leading up to the building going into operation, the candidate will be undertaking training, familiarising themselves with the building and its systems, assisting the Engineering Manager with creating processes and building set up, witnessing/shadowing the commissioning activities and reviewing documentation from the project. The new headquarters feature smart building technologies, a BIM (Building Information Model) platform, a client concierge system, with the ambition to create use cases and configure the systems to allow improved efficiencies in operation. This is an exciting opportunity to be part of the journey from mobilisation into operation of this smart building, and a chance to develop new skills in what is a glimpse into the future of FM operations. **Key Tasks:** + Maintaining and keeping the buildings systems along with all associated component parts in excellent working repair. + Owning these systems, understanding them and their network configurations (communications networks managed by others), and being the first line response to dealing with issues. + Understanding the cloud environments for IB systems, how they are set up, configurations and dashboards, and being first line response to resolve issues (training on these specific systems will be provided). + Planning maintenance activities and managing suppliers and their maintenance contracts. + Routine tests, checks and record keeping for all the buildings systems through traditional methods and use of building analytics and predictive maintenance techniques. + Manage all change requests related to operation and maintenance of the systems + Provide coaching and development of staff in the areas of change requests, incident management communication and escalation, operation of building plant and systems. + Witnessing and shadowing project commissioning activities and working closely with the Smart Building contractor on the project to integrate and accept systems + To ensure monitoring of the building’s environmental temperature, humidity, and space conditions and ensuring that they are maintained in accordance with the business requirement for comfortable working conditions within the office environment + Coordinate with the client's Technology organization to provide technical solutions for the CBRE account and Client's FM Operations Team and to address FM Technology related issues as they arise. + Coordinate with the FM Operations team to support the implementation of systems and policies. + Provide guidance and technical solutions for team initiatives and ensures compliance with established technical and operational standards. + Assists in the development of the operating budget. + Assists with the development and execution of project plans for team initiatives. + Assists the leadership with new business development, including identification of opportunities, client solicitation, proposal development, and presentation. + Keeping up to date of current and emerging technologies and proposing solutions that drive operational efficiencies and client experience **MANAGEMENT RESPONSIBILITIES** + Provides formal supervision to individual employees within single functional or operational area. + Recommends staff recruitment, selection, promotion, advancement and corrective action. + Plans and monitors appropriate staffing levels and utilisation of labour, including overtime. Prepares and delivers performance appraisal for staff. + Mentors and coaches team members to further develop competencies. Leads by example and models behaviours that are consistent with the company's values. **PERSON SPECIFICATION** + STEM degree with Information Systems (hardware/software) preferred + Strong PC skills, MS Office + Strong knowledge of modern building systems (e.g BMS, EMS, PMS, Lighting control, SCADA) + Experience of IP networks, networking concepts and systems convergence + Technical integration – how systems operate and work together + Self-motivated and resourceful + Excellent written and verbal communication skills. + Strong organisational and analytical skills. + Ability to provide efficient, timely, reliable and courteous service to customers. + Ability to effectively present information. + Ability to respond effectively to sensitive issues. + Familiarity with Modbus, BACnet, IP, MQTT (desirable) diagnostic tools and how to use them + Multi-discipline experience and strong knowledge of building systems convergence, IoT, smart buildings,. + Working knowledge of Active Directory, DNS, DHCP, NTP + Knowledge of Connected Workplace, and Space Optimization + Customer services experience and the ability to communicate at all levels + Experience in the mission critical industry/industrial automation industry + Familiarity with configuration, and troubleshooting of IT/OT networks (Modbus and BACnet protocols) + Familiarity with critical IT equipment (e.g. Servers, workstations, network switches, routers, firewalls, fibre/copper cabling distribution, etc.) + Experience with configuration and administration of Microsoft Windows Servers, Hyper-V, SQL server and associated security methods and best practices. + Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. + Able to change work pattern at short notice to meet the requirements of the client and building. + Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. + Ability to work under pressure and to strict timescales + Role model CBRE RISE values + Strong people management skills + Strong PC skills, MS Office **EQUAL OPPORTUNITIES** We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. **ABOUT CBRE** CBRE is the world’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company’s core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)