Marmon Link

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Do you want to play a critical part in a growing business that delivers a great Customer experience? Do you want to join the “biggest small company” you’ll ever work for? Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio found around the world where food and beverages are enjoyed. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: to enhance the eating and drinking experience, nourishing the people and communities we serve globally.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

•    Answer customer phone calls using established call format and scripts

•    Follow-up with customers on any unresolved issues ie: backorders, part number inquiries, order issues

•    Follow up with customers regarding issues on expedited orders

•    Enter orders received via non-live vehicles (fax, e-mail)

•    Assist customers in navigating to and using website

•    Provide feedback to leadership regarding the types of calls and inquiries being received

•    Communicate pertinent information to other departments/teams

•    Understand and embrace company mission and vision in work processes

•    Perform work at or above pre-established performance objectives

 

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    Outstanding listening, comprehension and communication skills

•    Detail oriented

•    Excellent organization and prioritization skills including the ability to multi-task

•    Demonstrated customer-focus orientation

•    Excellent 10-key and keyboarding skills

•    Working knowledge of internet search techniques

•    Strong problem-solving skills

 

TECHNICAL SKILLS:

•    Requires strong Microsoft Excel, Word, and PowerPoint skills

•    Knowledge and experience in navigating on the internet

EDUCATION/EXPERIENCE:

•    High School Diploma or equivalent is preferred

•    3+ years of customer care experience in a call center environment

•    Some business or technical college preferred

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit or stand eight plus hours a day while utilizing technology such as computers and ear pieces or other auditory devices to assist customers.

 

WORK ENVIROMENT :

•    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    This position operates primarily in a professional office environment with a Hybrid work schedule.

•    The noise level in the work environment is usually moderate.

 

NOTE: The above job description responsibilities and duties are to be used as a guide for accomplishing company objectives and only covers the primary functions of the position. It may be modified or added to at any time with or without notice and it is in no way to be construed as an all-encompassing list of duties, or as a contract between employer and employee.

COMPENSATION AND BENEFITS:

$21/hour -$24/hour

We support your well-being with comprehensive and easy-to-use benefits that you’ll be eligible to enroll in on your first day of employment. Here are some of the highlights:

Medical, Dental, Vision, and Prescription Drug insurance plansAccess to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your familyTax advantaged spending accounts for health and dependent care expensesWellness programs and resources including Telehealth, Mental Health, Fitness, and Family PlanningGenerous paid time off for personal use, holidays, and parental leaveCompany-sponsored life insurance401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.