Location: Garden City, ID
HVAC Field Supervisor (Commercial)
Reports To: Operations Manager or General Manager
Status: Full-time, Regular position
Category: Technician
Location Name: EENA TML
Address: 120 E. 40th Street, Garden City, ID
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Position Summary:
Supervises technicians and helpers who are installing, maintaining, and servicing commercial (5+ tons) HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches employees, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager. The expectation for the Field Supervisor is for 70% of the time to be billable to our customers.
Key Responsibilities:
Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customerConducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.Trains employees on technical skills, company processes and procedures, and safety rules and practicesResponsible for delivery of excellent customer service and sustaining high levels of customer satisfactionEnsures company property, vehicles, and tools are being used, maintained and properly accounted forRepresents the company professionally, honestly, and ethically in all business matters and activitiesEnsures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiativesServes as a resource to the sales staff on technical issues regarding products and servicesAssists the General Manager with administrative tasks and other duties as needed or assignedAs needed to meet customer needs, performs service, maintenance, and installation workPerforms similar/other duties as needed or assignedDesired Skills & Qualifications
High school diploma or GED with additional training and 5 plus years’ experience in HVAC technical training certification requiredDemonstrated basic leadership skillsDemonstrated ability to train others in technical skills and effective customer serviceMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications requiredAdvanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessoriesProficient mechanical aptitude and the ability to operate all necessary tools and equipmentProficient and able to operate all necessary tools and equipment to perform various service projectsProficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipmentProficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with no supervisionProficient and able to install a basic duct fittingAdvanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with no supervision.Ability to calculate heat gain and loss on commercial buildings using approved methodsEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsEffective and efficient time-management and organizational skillsValid driver’s license with acceptable driving recordAvailable to work flexible hours and on-call shifts as neededAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areasAbility to safely climb 300lb load capacity rated ladders with a 30lb tool beltNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to lift up to 75 pounds and ability to lift and carry items weighing up to 50 poundsApply