Human Services Program Specialist Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4848750) Apply  Human Services Program Specialist Salary $58,035.00 - $88,235.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2025-19892-48815 Department Department of Human Services Division HS Div Pvdr Enrlmt Opening Date 03/04/2025 Closing Date 3/17/2025 11:59 PM Eastern Job Code 48815 Position Number 00088968 Union SEIU Local 668 Bargaining Unit F4 Pay Group ST07 Bureau / Division Code 00211225 Bureau / Division Bureau of Fee For Service Programs, Division of Provider Enrollment Worksite Address 303 Walnut Street Worksite Address 9th Floor City Harrisburg, Pennsylvania Zip Code 17120 Contact Name Skylar Ocain Contact Email skocain@pa.gov + Description + Benefits + Questions THE POSITION Enjoy working with a team while utilizing your human services program expertise! The Department of Human Services is seeking a self-motivated individual who can offer support to the Division of Provider Enrollment by assisting with the enrollment process for the Medical Assistance Program. If you are excited to use your knowledge and help make a difference, apply today and become a Human Services Program Specialist! DESCRIPTION OF WORK Using a high degree of initiative and communication skills, you will work on special projects related to the provider enrollment process. In this position, you will research and respond in writing to enrollment interpretations, questions, complaints, and inquiries on enrollment related issues received from providers, legislators, provider associations, and legal services organizations. Your responses will be reviewed by a supervisor prior to being sent out. You can expect to serve on interdepartmental work groups, lead meetings, and work as a team member within the division. Additionally, you will also answer Provider Enrollment Service Center calls and assist in the resolution of question-and-answer forms that are generated from service center phone calls. Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00088968) . Work Schedule and Additional Information: + Full-time employment, 37.5 hours per week + Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. + Telework: You may have the opportunity to work from home (telework) full-time, reporting to the office one day per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs. Other Requirements: + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. Legal Requirements: + This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 Do you possess at least one year of full-time professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs? + Yes + No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . + Yes 04 WORK BEHAVIOR 1 – CREDENTIALING/ENROLLING MEDICAL PROFESSIONALS IN A STATE OR FEDERAL PROGRAM Credential and/or enroll medical professionals into a state/ federal program (i.e., Medicare, TriCare, CHIP, Medicaid) complying with Affordable Care Act Regulations. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience in credentialing or enrolling medical professionals in one of the above mentioned programs. + B. I have experience credentialing or enrolling medical professionals in a commercial insurance program. + C. I have experience in enrolling members (recipients, clients, consumers) into a program. + D. I have no experience related to this work behavior. 05 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name of the employer(s) where you gained this experience + Your experience in credentialing and enrolling and the type of program + Your specific duties and responsibilities 06 WORK BEHAVIOR 2 –GATHER AND COMMUNICATE INFORMATION Gather and communicate Human Services Program information on regulations and regulatory guidance, statements of policy, bulletins, and other policy documents, to the professional community. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience gathering and communicating information on regulations and regulatory guidance, statements of policy, bulletins, or other policy documents pertinent to human services programs to the professional community. + B. I have experience gathering information on regulations and regulatory guidance, statements of policy, bulletins, or other policy documents for others communicate the information. + C. I have successfully completed college-level coursework related to communications. + D. I have NO experience related to this work behavior. 07 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name of the employer(s) where you gained this experience + Your experience interpreting, gathering and communicating information + Your specific duties and responsibilities for the completed product 08 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 09 WORK BEHAVIOR 3 – CUSTOMER SERVICE AND CONSULTATIVE SUPPORT Receive calls and emails, field questions, and provide consultative support to others in the organization and the public regarding policy issues by interpreting state and federal laws, regulations, and departmental policies to provide a high level of customer service in responding to policy-related questions. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience receiving phone calls and emails with policy questions, and INDEPENDENTLY interpreting regulations and policies and providing responses, to ensure information is accurate according to customer service standards and expectations. + B. I have experience receiving phone calls or emails with policy questions, and CONFERRING WITH OTHERS to interpret regulations and policies and provide responses, according to customer service standards and expectations. + C. I have experience receiving phone calls or emails with policy questions, and REFERRING those individuals to others for a response to their question. + D. I have NO experience related to this work behavior. 10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name of the employer(s) where you gained this experience + Your role in receiving policy questions and addressing responses + Your role in interpreting regulations and policies and customer service + Your specific duties and responsibilities 11 WORK BEHAVIOR 4 – OPERATIONAL PROCESSES AND PROGRAMS Research, interpret, and analyze data which impact human services programs, and make recommendations for developing and revising departmental policies for compliance. Present findings/recommendations in a concise and logical manner. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience researching, interpreting, and analyzing data which impact human services programs, AND developing and presenting recommendations to procedures or policies in a concise and logical manner. + B. I have experience researching and interpreting data that impact human services programs. + C. I have NO experience related to this work behavior. 12 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name of the employer(s) where you gained this experience + Your experience with researching, interpreting, or analyzing data + Your role in making recommendations for developing and revising policies + Your specific duties and responsibilities Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov