HUMAN SERVICES PROGRAM SPECIALIST - 60024298 Date: Feb 11, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 846596 Agency: Children and Families Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 60024298 Pay Plan: Career Service Position Number: 60024298 Salary: $37,162.06 Posting Closing Date: 02/25/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) HYBIRD HUMAN SERVICES PROGRAM SPECIALIST OCCUPATION PROFILE JOB FAMILY: COMMUNITY AND SOCIAL SERVICES OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK OCCUPATION: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER CLASS TITLE: HYBIRD HUMAN SERVICES PROGRAM SPECIALIST TYPE: INTERNAL ONLY SALARY: This position will be hired at the salary of $1,429.31 bi-weekly; or within compliance of DCF salary policy LOCATION: Circuit 10 (covering Polk, Highlands, and Hardee counties) CLOSING DATE: 02/25/2025 DESCRIPTION: This is a promotional position for an Adult Protective Investigator (API) or Human Services Counselor (HSC III). This professional position provides case management to vulnerable adult who meet eligibility requirements and Protective Supervision as outlined in policy, along with conducting confidential investigation of alleged abuse, neglect, vulnerable adult in need or services, and financial exploitation of vulnerable adults. In addition, this position is responsible for coaching, motivating and modeling best practices to provide real time field casework guidance and assessment for both new and existing HSCs and APIs. Incumbent may partcipate in Pre-Service and In-service training, observe and evaluate API and HSC III casework activities, assessment of service needs and referrals to services and provide feedback to the Adult Protective Investigator (API), Human Services Conselor (III), Adult Protective Inveisgation Supervisor (APIS) and Human Services Counselor Supervisor, and Assess and coach APIs and HSCs in interviewing, assessement and documentation skills as needed.        The position will be in Circuit 10 (covering Polk, Highlands, and Hardee counties). MINIMUM QUALIFICATIONS: + A bachelor's degree from an accredited college or university and two years of professional experience in one or more of the following areas: Florida Abuse Hotline, developmental services, law enforcement investigations, licensed health care, aging and adult services, licensed child day care, mental health. Currently or previously worked as an Adult Protective Investigator or Human Services Counselor with two years of experience. + Working knowledge of Chapter 415 and CFOP 140-2. + Working Knowledge of investigative and/or services techniques and practices. + Ability to actively listen, communicate effectively and establish and maintain effective working relationships with others + Demonstrates the ability to communicate clearly and accurately, both orally and in written form. KNOWLEDGE, SKILLS AND ABILITIES: + Working knowledge of Chapter 415 and CFOP 140-2. + Knowledge of investigative and services techniques and practices + Experience in emergency, tactical or customer/public complaint interactions utilizing communication technology, including basic computer and typing skills + Knowledge of interviewing and observation techniques + Knowledge of family dynamics and functioning + Skill in researching and utilization of internet sites to gather information + Ability to coach, motivate and model best practices + Ability to observe and evaluate casework activities + Ability to partcipate in Pre-Service and In-service training as needed + Ability to assess service needs and facilitate appropriate service delivery + Ability to write professional, accurate investigative reports + Ability to conduct fact-finding interviews + Ability to understand and apply relevant laws, rules, regulations, policies and procedures + Ability to collect and synthesize evidentiary materials + Ability to plan, organize and coordinate work assignments + Ability to actively listen, communicate effectively and establish and maintain effective working relationships with others + Ability to utilize computer systems and work in a paperless environment This work requires a high degree of tact, patience, and courtesy dealing with vulnerable adults. Incumbents in this class must be able to maintain a calm, professional demeanor while handling a variety of emergency and non-emergency calls. The work requires independent judgment and initiative to complete field assignments and management tasks. Typing and good time management skills are necessary for this job. DUTIES AND RESPONSIBILITIES: Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. + Conducts investigations regarding allegations of abuse, neglect, financial exploitation or self-neglect of vulnerable adults in accordance with Florida Statute Chapter 415 and CFOP 140-2; + Case Management and frequent contacts to assure the protection of clients from abuse, neglect, and financial exploitation within the scope of CFOP 140-3 and CFOP 140-4; + Coaches, motivates and models best practice to provide real time field casework guidance and assessment for both new and existing APIs and HSC III. + Observe and evaluate investigators and counselors’ casework activities, assessment of service needs and referrals to services and provide feedback to the API/HSC, their supervisor, and Program Administrator. + Assess and coach APIs interviewing, assessment and documentation skills. + Assess and coach HSCs case management, interviewing, assessment and documentation skills. + Review casework, assessment and findings, providing consultation and direction to ensure appropriateness, clarity and quality of the investigation and case management. + Coordinate and provide in-service training to address areas where individual performance improvement is required. + Participate in Pre-Service as needed. + Perform other related duties, as assigned. + The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures SPECIAL REQUIREMENTS: + A valid driver’s license and safe driving history. + Must own, or have access to, a licensed, operational, insured automobile that would be available for doing fieldwork daily. (Prior to employment proof of the required level of automobile insurance must be provided) + May be required to work weekends and holidays and schedules on a rotating basis as determined by management. SPECIAL NOTE: + State of Florida Employment Applications should be up-to-date and complete in order to receive full consideration. Some Agency positions may require successful completion of pre-interview assessment or a work sample prior to interview. + Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: LAKELAND, FL, US, 33801 Nearest Major Market:Lakeland