Summary You will serve as a HUMAN RESOURCES SPECIALIST (INFORMATION SYSTEMS) in the OPERATIONS PROGRAM SUPPORT of OFFICE OF CIVILIAN HUMAN RESOURCES OPERATIONS. ***This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, HOW TO APPLY, and WHAT TO EXPECT NEXT sections below for instructions.*** Responsibilities You will provide technical advice and guidance to the employee of the operations of computer systems and capabilities available to assist them in their responsibilities and to support the organizations mission. You will prepare and coordinate technical support requirements and operating instructions. You will advise management on the type and frequency of user training needed on existing computer systems. You will advise or assist with routine, non-complex human resources problem/issues, referring more difficult questions to higher level specialist or supervisor. You will interpret system requirements and changes as they impact on processes and procedures and recommends appropriate action to all levels of the organization. You will recommend system enhancement and identifies and ensures corrective action to solve discrepancies. You will maintain data quality using various applications to analyze errors and identify trends and develop and/or recommend solutions to systemic problems. You will ensure mandatory training and forms are completed to allow access to the computer systems. You will ensure accurate inventory and/or maintenance of all information technology equipment, software and peripheral devices. You will provide maintenance and administration on assigned automated civilian personnel systems and monitors for errors and system updates/downloads. Requirements Conditions of Employment Qualifications GS-09: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: providing resolution of hardware/software problems; and assisting with inventory and maintenance of all information technology equipment, software, and devices with the organization. GS-07: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-05grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: providing computer systems assistance to an organizations end users; and referring difficult hardware/software problems to a higher level for review. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education In lieu of specialized experience, you may qualify with the following education or combination of both education and experience: GS-09: Successful completion of a master's or equivalent graduate degree or Successful completion of two full years of progressively higher level graduate education leading to such a degree or Possession of an LL.B. or J.D., if related or A combination of experience and graduate education as described above that equates to one year of experience GS-07: Successful completion of one full year of graduate level education or Successful completion of a bachelors degree with superior academic achievement or A combination of experience and education as described above that equates to one year of experience A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. Only Military Spouse Preference/PPP applicants currently occupying positions for which a comprehensive training plan has been developed and authorized are entitled to exercise their priority status for this announcement. The most common formal training positions are apprentices, formal interns, and scientist and engineering interns. Upward Mobility Positions that have equivalent training plans are also included when the positions have been pre-identified in an Affirmative Action or similar plan. You must provide documentation supporting you are in a formal training plan (e.g., SF50 and official signed training agreement between you and your command). ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/