Summary View Common Definitions of terms found in this announcement. Organizational Location: This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Human Resources Operations Center (HROC), in Irving, Texas, Santa Ana, California, and Washington, District of Columbia. This is a non-bargaining unit position. Responsibilities This announcement closes on 02/12/2025 for receipt of applications. Due to high volume of applicants, the first 25 applicants will receive first consideration. Additional applicants, beyond the first 25, may be considered, upon management's request. The incumbent must be a customer service professional who can work in a fast-paced and dynamic work environment. Things happen quickly and continuously in this position, and the incumbent will find the need to move from one task to another without much time in between or juggling multiple duties at the same time. As a Human Resources Specialist (HR Development) you will perform the following duties: Provide guidance and conduct training to staff members regarding proper application of Federal HR laws and regulations governing recruitment and placement actions; Provide management advisory services on the benefits of comprehensive on-going training needs; Analyze, track, & report trends in complaints, errors, and/or grievances to develop appropriate training courses to staff members; Provide expertise and technical guidance to all levels of management on unique initiatives and programs of the HROC; Serve as a liaison with policy divisions in ICE, DHS, and OPM on evaluative related activities; Assist supervisors in estimating and reporting on progress in meeting established milestones and deadlines for completion of assignments, projects, and tasks; and Develop and review HR operation procedures and policies for existing, new, or emerging programs. Requirements Conditions of Employment Qualifications Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You qualify for the GS-13 grade level if you possess one year of specialized experience equivalent to the GS-12 grade level in the federal service, performing these duties: Conducting training to staff members regarding proper application of HR laws and regulations for recruitment and placement actions, such as, Delegated Examining and Merit Promotion, building vacancy announcements, determining specialized experience, evaluating candidates for qualification and eligibilities, issuing selection certificates to hiring managers, and the coding of various personnel actions; Briefing management on evaluative findings of employee work reviews and providing training recommendations where deficiencies are identified; Tracking assignments, projects, and tasks of HR staff to ensure established priorities and deadlines are met; Evaluating current HR operating procedures and policies, identifying problems and/or deficiencies, and developing recommendation for improvement; and Developing or reviewing training/course materials, aids, devices, etc. and evaluating the training results. Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Education Additional Information This position is at the full performance level. One or more positions may be filled using this vacancy announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Salary: The salary range indicated in this announcement reflects the lowest and highest potential salaries for this position. The actual salary range will be based on the applicable locality pay for the selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. E-Verify: DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. Suitability: If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. To apply for this position, you must complete the Occupational Questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12686268 and submit the required documentation outlined under the REQUIRED DOCUMENTS section.