Human Relations Representative 1, Limited-Term Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4844915) Apply  Human Relations Representative 1, Limited-Term Salary $50,836.00 - $77,321.00 Annually Location Dauphin County, PA Job Type Civil Service Limited Term Full-Time Job Number CS-2025-19719-49810 Department Human Relations Commission Division EX PHRC Reg II Hbg Opening Date 02/25/2025 Closing Date 3/11/2025 11:59 PM Eastern Job Code 49810 Position Number 50698760 Union SEIU Bargaining Unit F4 Pay Group ST06 Bureau / Division Code 00819320 Bureau / Division Human Relations Commission / PHRC Reg II Harrisburg Worksite Address 333 Market Street, 8th Floor City Harrisburg, Pennsylvania Zip Code 17101 Contact Name Lauren Curtis Daman Contact Email ldaman@pa.gov + Description + Benefits + Questions THE POSITION Are you interested in investigating discrimination allegations and upholding fair treatment? Do you share our vision that all people in the great state of Pennsylvania will live, work, and learn in an environment free from unlawful discrimination and all forms of marginalization? If so, we welcome you as a potential member of our team to help address discrimination and protect the citizens of Pennsylvania by ensuring their equal civil rights under the law. When this position is filled, the last day of work will be June 30, 2025. DESCRIPTION OF WORK This position enforces the provisions of the Pennsylvania Human Relations Act by investigating and conciliating complaints of discrimination primarily in employment and public accommodations alleged to have occurred because of a protected class such as race, color, sex, national origin, ancestry, religious creed, age, familial status, disability, and/or retaliation. As a Human Relations Representative 1, you will investigate and conciliate complaints of alleged discrimination primarily in employment and public accommodations, assess jurisdiction, draft and investigate complaints of discrimination, and serve as the facilitator of the settlement process by communicating settlement proposals. Confront hateful acts and help heal individuals and communities across the commonwealth with our team! Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50698760) . Work Schedule and Additional Information: + Limited term, full-time employment ending June 30, 2025. + Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. + Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + One year as a Human Relations Representative Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or + One year of professional administrative investigative, criminal investigative, regulatory investigative, civil rights, or human rights experience involving gathering evidence, interviewing, and reporting investigative findings; and a bachelor’s degree that includes 12 credits in human resources, labor management relations, civil rights, social work, social justice, public policy, public administration, or a related field;or + An equivalent combination of training and experience that includes 12 college credits in human resources, labor management relations, civil rights, social work, social justice, public policy, public administration, or a related field. Other Requirements: + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. Legal Requirements: + A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. + You must pass a background investigation. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 Have you been employed by the Commonwealth of Pennsylvania as a Human Relations Representative Trainee for one or more years full-time? + Yes + No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 Have you completed at least 12 semester college credits in human resources, labor management relations, civil rights, social work, social justice, public policy, public administration, communications, or investigation? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer “Yes” to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + Yes + No 04 How much full-time professional administrative investigative, criminal investigative, regulatory investigative, civil rights, or human rights experience involving gathering evidence, interviewing, and reporting investigative findings do you possess? + 1 year or more + 6 months but less than 1 year + Less than 6 months + None 05 If you are claiming full-time administrative investigative, regulatory investigative, or criminal investigative experience involving the gathering of evidence, interviewing, and reporting investigation findings, you must provide detailed information to support your experience. Be sure to include the following: + The name of the employer(s) where the work was performed. + The number of hours per week spent specifically on administrative investigative, regulatory investigative, or criminal investigative work as described above, even if only part-time. + The name of the specific office in which you were employed (if applicable). + The job duties you performed while completing the administrative investigative, regulatory investigative, or criminal investigative work described above. + The dates of employment (month/year to month/year) that this experience took place. 06 How much graduate coursework have you completed in Social Work, Psychology, Public Policy, Civil Rights Law, or Public Health? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + 30 credits or more + Less than 30 credits + None 07 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . + Yes 08 WORK BEHAVIOR 1 - INVESTIGATION OF ALLEGED VIOLATIONSInvestigates alleged violations of anti-discrimination laws, regulations, or policy involving employment, housing, public accommodations, and educational opportunities. This includes determining the scope, timing and direction of the investigation; identifying types of evidence needed; gathering information through interviews with interested parties; assessing facilities in question, and reviewing records in order to determine whether a violation has occurred. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have INDEPENDENTLY conducted investigations into alleged violations of law, regulations, or policy which included determining the scope, timing and directions of the investigation, identifying types of evidence needed, and gathering information through interviews with interested parties, assessing facilities, and reviewing records in order to determine whether a violation had occurred. + B. I have INDEPENDENTLY conducted investigations into alleged violations of law, regulations, or policy which included gathering information through interviews with interested parties, assessing facilities, and reviewing records in order to determine whether a violation had occurred. I DID NOT DETERMINE THE SCOPE AND DIRECTION OF THE INVESTIGATION. + C. I have SERVED ON A TEAM that conducted investigations into alleged violations of law, regulations, or policy which included gathering information through interviews with interested parties, assessing facilities, and reviewing records in order to determine whether a violation had occurred. + D. I have no experience with this work behavior. 09 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The types of investigations you conducted. + The actual duties you performed. + Your level of responsibility. 10 WORK BEHAVIOR 2 - INTERPRETATION OF LAWS, REGULATIONS, RULES AND POLICIES Interprets and applies laws, regulations, rules, guidelines and policies as part of an investigation into whether a violation has occurred. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience interpreting AND APPLYING laws, regulations, rules, guidelines and policies as part of an investigation into whether a violation has occurred. + B. I have experience INTERPRETING laws, regulations, rules, guidelines, and policies but DID NOT APPLY the laws, regulations, rules, guidelines, and policies as part of an investigation (i.e. explaining leave policies, benefit policies, environmental regulations, etc.). + C. I have successfully completed college-level coursework related to political science, government policy, government affairs or pre-law. + D. I have no experience or education related to this work behavior. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The type of laws, regulations, rules, guidelines and policies you interpreted. + Your goal in applying the laws, regulations, rules, guidelines and policies. + Your actual duties and level of responsibility. 12 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 13 WORK BEHAVIOR 3 - ANALYSIS OF INFORMATION/EVIDENCE Analyzes information and evidence gathered during the course of an investigation in order to determine whether a violation has occurred. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience analyzing information and evidence gathered. This experience was performed during the course of an investigation to determine whether a violation had occurred. + B. I have analyzed PIECES OF INFORMATION OR EVIDENCE gathered AS PART OF AN INVESTIGATION; however, I did NOT determine whether a violation had occurred. + C. I have experience analyzing information gathered for my employer or organization. + D. I have successfully completed college-level coursework related to business law, evidentiary rules, criminal justice, or forensic science. + E. I have no experience or education related to this work behavior. 14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The type(s) of information/evidence you analyzed. + Your goal in analyzing the information/evidence. + Your actual duties. + Your level of responsibility. 15 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 16 WORK BEHAVIOR 4 - NEGOTIATION FACILITATION Facilitates communication between parties to attempt to resolve the case and negotiate a settlement prior to a public hearing. This can include conducting fact-finding conferences; discussing the findings of the investigation with all parties, explaining the laws or regulations and how they apply, probing areas of disagreement, exploring the possibility of settlement, communicating proposals to each party, and composing a contractual agreement in cases where settlement is reached. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience INDEPENDENTLY LEADING the facilitation of communication between parties involved in an investigation to explore the possibility of a settlement. This includes INDEPENDENTLY discussing the findings of the investigation with all parties, probing areas of disagreement, communicating proposals to each party, and documenting terms of agreement in cases where settlement is reached. + B. I have SERVED AS PART OF A TEAM that has facilitated communication between parties involved in an investigation to explore the possibility of a settlement. I have ASSISTED WITH discussing the findings of the investigation with all parties, probing areas of disagreement, communicating proposals to each party, and documenting terms of agreement in cases where settlement is reached. + C. I have experience COMMUNICATING WITH AN INDIVIDUAL party found in violation of a law, regulation, or policy to explain the laws, regulations or policies that apply, discuss areas of conflict, and arrive at an agreement. + D. I have successfully completed college-level coursework related to debating, speech communication, conflict resolution, human resource management, or labor relations. + E. I have no experience or education related to this work behavior. 17 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The type(s) of parties with whom you communicated or facilitated communication. + The circumstances under which you facilitated communication. + The actual duties you performed. + Your level of responsibility. 18 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 19 WORK BEHAVIOR 5 - WRITTEN DOCUMENTATION Composes written documentation such as investigation reports, case analyses, letters, e-mails and information requests. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have INDEPENDENTLY composed narrative investigation reports, case analyses, letters, e-mails, information requests, and settlement agreements. I WAS RESPONSIBLE FOR THE ACCURACY AND CONTENT OF THE ENTIRE INVESTIGATION REPORT. + B. I have composed case analyses, letters, e-mails, and information requests. I have composed parts of a narrative investigation report for which I was responsible. I WAS NOT RESPONSIBLE FOR THE ACCURACY AND CONTENT OF THE ENTIRE INVESTIGATION REPORT. + C. I have written detailed interview and investigation notes, letters, e-mails, and information requests. I HAVE NOT COMPOSED A WRITTEN INVESTIGATION REPORT. + D. I have successfully completed college-level coursework related to grammar, English, professional writing, report writing, or technical writing. + E. I have no experience or education related to this work behavior. 20 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The types of written documentation or reports you composed (letters, emails, narrative reports). + Your level of responsibility. 21 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov