Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

Line of Service and Overview:


Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems


Job Summary:

The HC Senior Associate dedicated to our Managed Services BU under IFS (LoS), is responsible for supporting various human capital areas. This includes supporting the onboarding processes and its optimization and the learning & development initiatives and planning. The HC Senior Associate will also assist in addressing and resolving HC-related issues and will play a critical role in fostering a positive and efficient workplace culture.

Roles and Responsibilities:

Contribute to developing and implementing retention strategies to ensure long-term commitment from key employees.

Coordinate and deliver comprehensive onboarding programs to ensure a seamless experience for new joiners.

Design innovative onboarding materials and experiences tailored to Managed Services’ specific needs.

Collaborate with teams to organize events that build a sense of community and foster inclusivity.

Manage and maintain training pathways for employees, ensuring they are aligned with business needs and career progression goals.

Collaborate with managers and stakeholders to identify the right technical and business training opportunities for employees.

Ensure employees have access to appropriate learning resources, including Udemy and other platforms.

Monitor and track employee progress in training programs and provide insights to enhance participation and effectiveness.

Evaluate training outcomes and propose enhancements to address skill gaps and business priorities.

Understand change management, emphasizing what is necessary to bring about business, cultural and organizational change to people, process, structure and technology;

Coordinates and supports reporting related to learning management systems 

Supports in other HC people related practices 

Expected Skills: 

Team player with strong verbal and written communication skills

Excellent communication and interpersonal skills, with the ability to engage senior stakeholders.

Executive presence with strong skills to facilitate L&D programmes, including onboarding of new joiners

Comfortable working in a cross-cultural environment, in a virtual working model

Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools.

Ability to work collaboratively and demonstrate leadership within cross-functional teams.

Experience in Managed Services or similar fast-paced, client-facing environments is a plus.

Expected Competencies:

Leadership.

Stakeholder management.

Communicate with impact.

Results driven.

Drive organizational excellence

Required Language Skills:

Proficient in written and spoken English

Minimum Education and Specific Qualification:

Bachelor’s degree in any related field 

Minimum years experience required

5-8 years overall experience (L&D experience is a plus)

Additional application instructions

N/A

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date