Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI

We are inviting applications for the role of HRO Learning and Development – LD Admin Support – Assistant Manager -English – Hybrid Johannesburg
In this role, you will be leading important projects within the LD team and implementing /maintaining various HR/ LD policies and procedures. You will partner with the learning and development team to find out the training requirements within the business for both (on-line content and presentation/ video etc.)
Responsibilities
• Participate in the performance of the LD operation, leveraging previous (HR outsourcing) experience to provide a differentiated service to the client
• Participate in training need identification and analysis at a company-wide level
• Identify and finalize vendors for different learning requirements
• Create training catalog based on TNI
• Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency, etc.)
• Execute on training plan at the individual, department /organization level, identify key important roles and competencies required for the organization at the executive level and department level
• Design and roll out employee communication related to LD
• Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business.
• Emphasis on relationship management and communication at all levels within an organization.
• Management of training plans on LMS – refreshing content and roll out training, etc.
• Operation Management: Responsible for repeatable, predictable, and measurable operations.
• Proficient and efficient with data capturing activities
• Proficient and efficient with reporting
• Raises relevant quality and scope issues that may impact delivery and streamlines decision-making processes where possible.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically.
• Creates a logical plan, realistic estimates, and schedule for an activity or project segment.
• Ensures progress, issues, and agreements are properly documented and acted upon.
• Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.
• Actively participate in all process-related business meetings in-person or virtually
• Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.
• Understand and perform reporting duties according to daily/weekly/annual and Adhoc client requirements
• Participate in and support during Client visits.
Qualifications we seek in you
Minimum Qualification
• B. Com or Diploma with relevant business / HR Operations experience
• Strong understanding of reporting, content creation and LD Administration
Preferred Qualification
• HR Admin Coordination experience is required – Learning Development
• Proven work experience in team management
• Workday Experience a plus
• Excellent MS Office and Excel skills
• Proficient with Operational Excellence Practices
• Must be comfortable with ongoing reporting and capturing as needed
• Must demonstrate a high level of self-motivation, energy, and flexibility
• Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis
• Must have a clear understanding of the existing metrics in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.
What can we offer?
• Attractive salary and benefits
• Work in a multicultural environment.
• Various trainings (technical soft skills).
• Development opportunities in a growing multinational company.
In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.