**29803BR** **Job Title:** HR Transaction Processor **Department:** Human Resource **Primary Campus:** University of Kansas Lawrence Campus **Job Description:** **30% - Employee Support** + Provides tier 1 support in answering and responding to all incoming tickets, phone calls, etc. Escalates issues to specialized areas as needed. Follows up on escalated tickets as directed. + Responds promptly and effectively to inquiries via multiple channels (phone, email, chat) providing accurate information, troubleshooting issues, and escalating complex matters as needed to ensure timely resolution. + Provides guidance and clarification on HR policies, procedures, and compliance requirements, ensuring employees and supervisors understand and adhere to established guidelines. + Generates OAC reports to units/AMS/HR Partner as requested. Provides back-up support for onboarding services team and front office staff as needed and is cross trained in critical compliance steps. Directs employees to centers of excellence for technical support as needed. + Develops collaborative relationships with HR Partners, units, and HR Centers of Excellence staff. **50% - Transactional Processing** + Reviews and audits time and leave activities to confirm reported time or leave is approved by the supervisor for bi-weekly payroll and to identify exceptions and facilitates resolution. + Provides training to campus employees and supervisors on how to enter and correct time and absences. + Reviews, completes, and routes 3G forms, partnering with unit staff and/or HR Partners, and other campus stakeholders to ensure timely appointments. + Reviews, completes, and routes Additional Pay forms, partnering with unit staff and/or HR Partners, and Talent Acquisition Center of Excellence to ensure compliance standards are met and alternate plans are executed when necessary. + Reviews, audits, and keys funding transactions submitted through Summer Pay process for academic appointments. + Monitors compliance activities and reports (, Federal Work Study, Under Enrolled, etc.) as assigned to ensure compliance standards are met. + Works with units and HR Partners on processing Personnel Action Forms (PAFs and ePAFs) for all activities related to position management (i.e. supervisory, funding, compensation changes, terminations , FTE changes, position changes via offer letters, etc.) + Processes RFA’s on non-grant funds. + Coordinates with Budget officers and supervisor directly to collect pay increase information for student hourly employees and composes a master list to be submitted for upload. + Works with budget officers, supervisors, and/or HR Partners regarding student termination activities. + Reviews requests within workflow (Faculty Events, , etc.) and processes accordingly. + Coordinates with HR Compensation and HR Partner regarding salary adjustments, processing PAFs according to policies, procedures, and strategic hiring initiative. Coordinates with Talent Acquisition team when new offer letters are needed. + Coordinates with the Appointment team to resolve functional conflicts or complexities regarding transactional activities + Works with HR Partners and units regarding overload requests, conducts preliminary review, and completes forms according to policies. + Completes Funding Set Up Request forms and other related appointment forms. **15% - Training, Documentation and System Upgrades** + Stays informed about updates to HR policies, procedures, and systems and assists in developing and updating training materials, communications, etc. + Assists with the collaboration of design activities for continuous process and systems improvement to enhance the user experience. + May participate in testing of new applications or system software tools. + Attends and participates in team meetings and engages in special projects or audits. **5% - Other duties as assigned.** + Actively participates in professional development activities to promote learning and growth. **Req ID** **(Ex: 10567BR)** **:** 29803BR **Disclaimer:** The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY. **Work Schedule:** M-F, 8am-5pm **FLSA Status:** Nonexempt **Contact Information to Applicants:** Connie Jordan HR Transactions Manager cjordan10@ku.edu 785-864-2486 **Required Qualifications:** 1. Bachelor's degree OR a High School diploma/G.E.D. equivalency and three years of professional experience. 2. Previous work experience that required the ability to provide excellent customer service in a fast-paced environment. 3. Previous experience processing payroll forms, and knowledge of time and absence management procedures. 4. Demonstrated written communication and organizational skills as evidenced by application materials. 5. Exceptional customer service skills with a focus on responsiveness, empathy and professionalism as demonstrated from previous work history, interview and/or references. **Employee Class:** U-Unclassified Professional Staff **Advertised Salary Range:** Starting at $42,710 **FTE:** 1.0 **Preferred Qualifications:** 1. Experience working under pressure and meeting deadlines. 2. Generalist HR experience. 3. Experience working within multiple systems. 4. Experience with accounting, human resources, and payroll procedures at an institution of higher learning. 5. Experience in working with both the public and university departmental offices. 6. PHR certification **Position Overview:** The HR Transaction Processor is a pivotal role within our organization and is responsible for providing exceptional transactional support and customer service to employees, units, HR Partners, and all Center for Excellence HR Teams. This role requires a strong understanding of HR policies, procedures, forms, and general HR knowledge to answer inquiries and initiate or audit transactional activities related to employment actions. The successful candidate will serve as the first point of contact for inquiries, providing tier 1 level support in areas related to general employee questions, paycheck matters, accident reporting, employment verifications, time and leave audit activities, completing transactional forms for employee changes as needed by the area HR Partners/team (i.e., compensation or funding adjustments, summer pay, 3G form processing, supervisor changes, PAFs/ePAFs, working audit reports produced by the Appointment Manager (i.e., Temporary Work Hours, Federal Work Study Monitoring, Under-enrolled Activities, etc.) keying documented funding changes into the HR/Pay system, and employee records maintenance. The successful candidate will have strong organizational and communication skills and demonstrated responsiveness in processing and troubleshooting transactional issues with a high satisfaction rate. The Transaction Processor is a hybrid position. **Reg/Temp:** Regular **Application Review Begins:** 17-Feb-2025 **Anticipated Start Date:** 02-Mar-2025 **Additional Candidate Instruction:** In addition to the online application, the following documents are required to be considered for this position: + A cover letter addressing how required and preferred qualifications are met. + Resume or curriculum vitae. + Contact information for three professional references. **Incomplete applications will not be considered.** **Application review begins Monday, February 17th, 2025. To ensure consideration, please apply before review date.** **Job Family:** Administrative/Management-KUL **Work Location Assignment:** Hybrid