Boost your expertise by navigating intricate Human Resources challenges and shaping new processes.  Here, your knack for analysis and keen eye for detail will redefine client experiences.   As a HR Employee Servicing Advisor in the Workplace Accommodations team, you deliver a best in class, simplified, and personalized experience to current employees in support of their accommodations needs. You interact with all employee types at various levels on a range of topics and/or issues requiring strong attention to detail, thoughtfulness, and empathetic support. You adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.
  Job responsibilities Communicates with employees verbally and in writing to resolve specialized or complex inquiries that may require extended support to provide end-to-end resolution Initiates interactions with other HR and/or firmwide teams to successfully resolve inquiries regarding accommodations needed in the workplace Completes all call and case tracking actions needed to document interactions Processes HR related transactions/activities to provide an exceptional customer experience accurately and timely Meets service level, quality, and productivity metrics as outlined on scorecards Must be able to work flexible hours Monday through Friday  Must be able to work overtime and weekends to support business needs Required qualifications, capabilities, and skills 3+ years of experience in HR service or Product roles or equivalent experience Demonstrated active listening, probing, and reading comprehension skills  Demonstrated communication and interpersonal skills, with a customer obsessed mindset Proven ability to summarize key findings and present concepts to various audiences, from Specialists to Senior Leaders  Demonstrated analytical skills, including attention to detail, high level of accuracy, and problem solving Proven ability to multi-task in a fast-paced environment, adapt to change, and meet deadlines Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)  Preferred qualifications, capabilities, and skills Case management experience preferred