The T1 HR Employee Support Representative is responsible for administration of HR related queries and execution of HR transactions. Supporting an effective employee experience within agreed service level.

The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.

What you'll do:

Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes.Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.Probes cases to determine root cause of the issue or question in order to provide accurate answers.Identifies and researches incoming queries from employees.Ensures that documentation and employee requests meet the policy for each process.Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.Works independently on most routine tasks.Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.Responsible for maintaining all compliance requirements of dedicated HR shared service processes.Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.Performs duties according to service level agreements.

What we're looking for:

Minimum high school degreeAt least one year experience in customer services and/ or human resources areaExcellent oral and written communication skills to answer employees’ queries effectivelyExcellent problem solving skills and strong customer service skillsStrong organizational skills for tracking and documentingAttention to detailAbility to work both independently and in teamsProficient in Microsoft Office applications

Extra Points for this:

Additional language – SpanishWorkday or other HRIS experienceExperience in an HR Service Center / Contact Center OperationHR Certification

Perks you’ll get:

Access to Medical, Dental, Vision, Life and Disability insuranceEligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages401(k) Retirement Plan with company matched contributionsFull training to learn the business and enhance professional skillsEmployee discounts, including discounted prices on the purchase of Avis/Budget carsAccess to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and moreCommunity involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

Tulsa

Oklahoma

United States of America