Kansas City, MO, USA
13 days ago
HR Service Delivery Manager

What We're Looking For

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

This opportunity entails being responsible for the oversight of the day-to-day operations of the HR Solutions Center, ensuring efficient and effective delivery of HR services to employees across the entire employee lifecycle, from onboarding, benefits, and leave management, to data management and offboarding. Provides oversight to total rewards administrative processes and support functions such as maintaining employee HR (benefits, compensation, and workforce) data in the HR information/management system. Manages processes, collaborates with HR business partners and functional teams, and drives continuous improvement initiatives to meet business needs and optimize the employee experience.

What You’ll Do:

Oversees the HR Solutions Center. Provides direction and support to HRIS, Benefits, and HR Coordinators on escalated tickets or complex processes and changes.Ensures timely handling of employee inquiries, issue resolution and support.Maintains, evaluates, troubleshoots, and ensures data integrity within the HRIS by performing and overseeing audits.Maintains all process related documentation and updates for the HR Solutions Center.Oversees and maintains the knowledge articles and information available within employee-facing sites like ServiceNow and SharePoint.Tracks key HR metrics to measure service delivery effectiveness and generates reports to identify areas for improvement.Serves as project manager for assigned HR Service Delivery projects.Oversees and ensures the accuracy of processing and approving employee data change transactions in the HRIS.Responsible for the recruitment, hiring, mentoring, development, and retention of staff, including performance and compensation reviews.Performs other duties as assigned.

What You’ll Need:

Bachelor's degree in Human Resources, Business, or related field and 5 years HR experience, including but not limited to HRIS, Benefits, Performance Management and Recruiting, orMaster's degree in relevant field and 4 years HR experience, including but not limited to HRIS, Benefits, Performance Management and Recruiting, orIn lieu of education, 9 years HR and/or HRIS experience

What You’ll Bring:Data AnalysisProcess DocumentationAbility to manage multiple competing priorities and deadlinesKnowledge of HR processes, policies and legal requirementsProven excellent customer service skills and ability to be flexible, a team player and interact with all levels of internal customersExcellent organizational skills, time management and detail orientedStrong interpersonal and communication skillsProven ability to partner with internal technical and non-technical staff as well as third party vendors to deliver effective results

What We Prefer:

Experience with SharePoint OnlineExperience with ServiceNowExperience with personal computer applicationsExperience with Microsoft Excel and other Office applicationsWorking knowledge of HRIS software applications and productsPrevious managerial experience

Additional Information

Click here for benefits information: HNTB Total Rewards

Click here to learn more about Equal Opportunity Employer/Disability/Veteran

Visa sponsorship is not available for this position.

#NF

.

Locations:

Kansas City, MO

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

NOTICE TO THIRD-PARTY AGENCIES:

HNTB does not accept unsolicited resumes from recruiters or agencies.  Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB.  HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.

Confirm your E-mail: Send Email