Job Summary:
This role provides superior service and first contact resolution, delivers front line support to customers via multiple communication channels within the HR Service Center. Uses detailed instructions, established procedures and prescribed guidelines to answer HR related inquiries and complete tasks for associates. Incumbents in role flex between providing front line Service Center support, handling routine inquiries, and completing HR data processing tasks depending on business volume and need. Under minimal supervision, resolves routine and non-routine incidents requiring analysis and evaluation by consulting with end user and/or completing more complicated tasks. Exercises considerable latitude and judgement to achieve desired outcomes on a variety of tasks.
Essential Duties and Responsibilities:
• Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time
• Resolve simple and complex HR queries from internal or external customers or suppliers by providing information on HR related policies and/or procedures, referring the most complex issues to others
• Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines
• Carry out a wide range of HR data processing tasks as directed; advise other colleagues and provide guidance on processes when needed.
• Create, organize, and maintain files containing the correspondence and records of both junior and senior colleagues
• Prepare routine letters, memoranda, reports, and similar documents following detailed instruction; this is likely to involve using the full range of functions within standard office software
• Develop working knowledge of Raymond James’ policies and procedures and of regulatory codes and codes of conduct relevant to work, adhering to mandatory procedures to ensure own work is undertaken to the required standards
• Provide software and end-user support for unresolved inquiries in line with documented procedures and service-level targets to support the business effectively
Job Summary:
This role provides superior service and first contact resolution, delivers front line support to customers via multiple communication channels within the HR Service Center. Uses detailed instructions, established procedures and prescribed guidelines to answer HR related inquiries and complete tasks for associates. Incumbents in role flex between providing front line Service Center support, handling routine inquiries, and completing HR data processing tasks depending on business volume and need. Under minimal supervision, resolves routine and non-routine incidents requiring analysis and evaluation by consulting with end user and/or completing more complicated tasks. Exercises considerable latitude and judgement to achieve desired outcomes on a variety of tasks.
Essential Duties and Responsibilities:
• Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time
• Resolve simple and complex HR queries from internal or external customers or suppliers by providing information on HR related policies and/or procedures, referring the most complex issues to others
• Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship, delivering high-quality professional services within established routines
• Carry out a wide range of HR data processing tasks as directed; advise other colleagues and provide guidance on processes when needed.
• Create, organize, and maintain files containing the correspondence and records of both junior and senior colleagues
• Prepare routine letters, memoranda, reports, and similar documents following detailed instruction; this is likely to involve using the full range of functions within standard office software
• Develop working knowledge of Raymond James’ policies and procedures and of regulatory codes and codes of conduct relevant to work, adhering to mandatory procedures to ensure own work is undertaken to the required standards
• Provide software and end-user support for unresolved inquiries in line with documented procedures and service-level targets to support the business effectively
Knowledge, Skills, and Abilities:
Knowledge of:
• Intermediate knowledge of the following highly preferred:
• Workday HRM, LMS, ATS a plus
• Human Resource related inquires
• Other Human Resources applications a plus
Skill in
• Planning, organizing, prioritizing, and overseeing activities to efficiently meet business objectives
• Using clear and effective verbal communications skills with guidance (but not constant supervision) to express ideas, request actions and formulate plans or policies
• Supporting business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed
• Working under guidance (but not constant supervision) to acquire, organize, protect, and process data to fulfill business objectives
• Working under guidance (but not constant supervision) to acquire, organize, protect, and process data to fulfill business objectives
• Using an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance (but not constant supervision)
• Working with guidance (but not constant supervision) to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations
• Communicating with other people by speaking in a clear, concise and compelling manner
Ability to
• Hold self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures.
• Plan and prioritize work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames.
• Anticipate and adopt innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices.
• Build partnerships and work collaboratively with others to meet shared objectives. For example, finds ways to add value to the team
• Make good and timely decisions that keep the organization moving forward. For example, swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making.
• Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking
Educational/Previous Experience Requirements:
• Typically requires an Associate’s degree and/or two to four years of relevant experience is a technical helpdesk or other technical support environment or combination of education, training and experience.
• Bachelor’s Degree in Human Resources or related degree preferred.
Licenses/Certifications:
•None Required
Knowledge, Skills, and Abilities:
Knowledge of:
• Intermediate knowledge of the following highly preferred:
• Workday HRM, LMS, ATS a plus
• Human Resource related inquires
• Other Human Resources applications a plus
Skill in
• Planning, organizing, prioritizing, and overseeing activities to efficiently meet business objectives
• Using clear and effective verbal communications skills with guidance (but not constant supervision) to express ideas, request actions and formulate plans or policies
• Supporting business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed
• Working under guidance (but not constant supervision) to acquire, organize, protect, and process data to fulfill business objectives
• Working under guidance (but not constant supervision) to acquire, organize, protect, and process data to fulfill business objectives
• Using an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance (but not constant supervision)
• Working with guidance (but not constant supervision) to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations
• Communicating with other people by speaking in a clear, concise and compelling manner
Ability to
• Hold self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures.
• Plan and prioritize work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames.
• Anticipate and adopt innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices.
• Build partnerships and work collaboratively with others to meet shared objectives. For example, finds ways to add value to the team
• Make good and timely decisions that keep the organization moving forward. For example, swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making.
• Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking
Educational/Previous Experience Requirements:
• Typically requires an Associate’s degree and/or two to four years of relevant experience is a technical helpdesk or other technical support environment or combination of education, training and experience.
• Bachelor’s Degree in Human Resources or related degree preferred.
Licenses/Certifications:
•None Required
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.We expect our associates at all levels to:• Grow professionally and inspire others to do the same• Work with and through others to achieve desired outcomes• Make prompt, pragmatic choices and act with the client in mind• Take ownership and hold themselves and others accountable for delivering results that matter• Contribute to the continuous evolution of the firmAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:• Grow professionally and inspire others to do the same• Work with and through others to achieve desired outcomes• Make prompt, pragmatic choices and act with the client in mind• Take ownership and hold themselves and others accountable for delivering results that matter• Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.