At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and data driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

For those having an interest in driving technology enablement and process improvement for HR to simplify and improve customer experiences, this role provides an exciting opportunity to contribute their passion to a quickly scaling HR team. We are looking for a Project Manager who is excited about transforming HR processes and build customer-centric, sustainable, and scalable mechanisms for Brazil Operations HR.

The role requires understanding customer needs, build and implement process transformation, and define measurement and control mechanisms.
The ideal candidate should be detail oriented and an organized planner. The role needs relentless advocacy of customer pain points and challenging the status quo. The candidate should be self-driven and possess the ability to work in an ambiguous environment with minimal guidance or supervision. As such, the candidate must be skilled at anticipating problems, creating contingency plans and managing multiple priorities. Implement tech enablement for HR; help HRBP’s in analysis and action planning based on current processes and gaps. This role requires both hands-on leadership developing, implementing and executing standard HR processes and tools. The role requires comfort with data and analytics.

The work will be performed in Sao Paulo, Brazil, and business trips would be required for gathering information and projects implementation.

Key job responsibilities
- Develop and maintain project plans, identify resource needs, and manage project schedule.
- Identifying and analyzing data and anecdotal input to identify and isolate issues, test solutions and prioritize competing program opportunities.
- Ensures that multiple projects meet specified timelines and deliver expected results, escalating when/where appropriate.
- Gathers requirements from business owners, writes clear and detailed functional specifications, prioritizes features, and drives technical scoping as needed. Analyzes problems, identify issues, summarize findings and recommend courses of actions. And once the solution or process optimization is implemented, monitors customer satisfaction and ROI.
- Facilitates discussions and resolves conflict within integrated project teams and stakeholders, while effectively leading project teams.
- charters, plans and schedules for continuous improvement programs.
- Supports cross-functional teams on their continuous improvement journey by guiding them through an understanding of Lean /Six-Sigma concepts, Kaizen events and other process improvements methods to drive key KPIs in cost, delivery, and quality.
- Identifies opportunities for defect reductions and set up quality assurance and comprehensive audit programs.
- Define standard work for ongoing operations, training, communication and change management.
- Executing priorities through process improvement initiatives, kaizen events, and supporting critical programs and projects.

A day in the life
The role requires:
- Manage ambiguity with their sleeves rolled up, and possess a preparedness to get involved.
- Strong problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables are essential.
- Work cross-functionally with Operations, Finance and all Support teams.
- Demonstrate ability to manage, motivate, and influence work behaviors.
- Excellent written and verbal communication skills; ability to communicate effectively to a group of 20-30 delivery providers.
- Ability to travel as needed to the different sites across Brazil.