FocusKPI is looking for an HR/People Operations Specialist to join one of our clients, a high-tech SaaS company.  Work Location: Remote - anywhere in the US Duration: 6-7 months contract Pay Range: $20/hr to $25/hr Responsibilities: + Communicate updates, recent policy changes, and guidelines on U.S. immigration to employees, HR, and management + Serve as the main point of contact for global mobility Tier 1 matters within the case management system, ServiceNow + Provide day-to-day coordination with cross-functional stakeholders (e.g. HRBPs, Recruiting, etc.) and quality assurance for global mobility programs and tasks - anticipating, escalating, and resolving issues and related matters as necessary + Act as the main point of contact for the client's team throughout their immigration and relocation lifecycles, and ensure an excellent employee experience at each stage of the process + Be responsible for end-to-end case management and monitoring of domestic mobility cases within ServiceNow + Work closely with external immigration counsel to ensure adherence to compliance, service level standards, and communication protocol + Provide ad hoc support for general HR Operations and HR Compliance Qualifications: + BA/BS degree or equivalent practical experience + 2 years of experience in an HR Operations role + Demonstrate success working in a high-volume and fast-paced environment + Experience with ServiceNow, Workday, and Greenhouse + Immigration/external vendor management + Experience as a paralegal or case manager in an immigration law firm environment is a plus + Excellent written and verbal communication skills with a passion for exceptional customer experience + Attention to detail and organization; able to balance multiple projects and deliver on SLAs on a daily basis + Microsoft Office Suite & Google Suite proficiency (PowerPoint, Word, Excel, Gmail, Google Sheets, Calendar, etc) + Strong interpersonal, teamwork, and organizational skills + Strong problem-solving skills with impeccable multitasking abilities + Detail-oriented, with the ability to efficiently troubleshoot and manage complex situations + US immigration experience preferred   Thank you! FocusKPI Hiring Team Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts. NOTICE: Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past, please report it to https://reportfraud.ftc.gov/ . The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com. Powered by JazzHR