HR/Payroll Shared Services Specialist
Rutgers University
Recruitment/Posting Title HR/Payroll Shared Services Specialist Posting Number 24TM0343 Department UHR- OneSource Service Center Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent. Posting Summary Rutgers, The State University of New Jersey is seeking a HR/Payroll Shared Services Specialist for OneSource Faculty and Staff Service Center, a customer focused service organization that provides HR and Payroll services to employees across the university.
Among the key duties of the position are the following: Serves as the first point of contact for customers contacting the service center and is responsible for working with UHR staff and knowledge management system to resolve a broad scope of inquiries related to HR and Payroll services. Leverages an innovative case management system for tracking requests and may transfer or escalate cases to other service center parties or RU entities for efficient issue resolution. Demonstrates effective issue resolution, ensuring high levels of customer satisfaction and operational efficiencies across service center operations. Position Status Hours Per Week 40 Daily Work Shift Work Arrangement FLSA Nonexempt Position Salary $50,435 Payroll Designation PeopleSoft Terms of Appointment Temporary Staff Appointment - Salaried 12 Month
For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent. Posting Summary Rutgers, The State University of New Jersey is seeking a HR/Payroll Shared Services Specialist for OneSource Faculty and Staff Service Center, a customer focused service organization that provides HR and Payroll services to employees across the university.
Among the key duties of the position are the following: Serves as the first point of contact for customers contacting the service center and is responsible for working with UHR staff and knowledge management system to resolve a broad scope of inquiries related to HR and Payroll services. Leverages an innovative case management system for tracking requests and may transfer or escalate cases to other service center parties or RU entities for efficient issue resolution. Demonstrates effective issue resolution, ensuring high levels of customer satisfaction and operational efficiencies across service center operations. Position Status Hours Per Week 40 Daily Work Shift Work Arrangement FLSA Nonexempt Position Salary $50,435 Payroll Designation PeopleSoft Terms of Appointment Temporary Staff Appointment - Salaried 12 Month
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