Recruitment/Posting Title HR/Payroll Shared Service Specialist Job Category Staff & Executive - Human Resources Department UHR- OneSource Service Center Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers.

Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.  Posting Summary Rutgers, The State University of New Jersey, is seeking a HR/Payroll Shared Service Specialist for the OneSource Faculty and Staff Service Center(OneSource). This position is a key position within the Operations team of OneSource, a customer focused service organization that provides HR and Payroll services to employees across the university. The HR/Payroll Shared Service Specialist serves as the first point of contact for customers contacting the OneSource and is responsible for working with OneSource staff and knowledge management system to resolve a broad scope of inquiries related to HR and Payroll services. The primary goal of the Customer Service Representative is to demonstrate effective issue resolution, ensuring high levels of customer satisfaction and operational efficiencies across OneSource operations.

Among the key duties of this position are the following: Leverages an innovative case management system for tracking requests and may transfer or escalate cases to other OneSource parties or RU entities for efficient issue resolution. Conducts intake for all HR/Payroll related inquiries and escalates to appropriate parties, as necessary. Ensures timely resolution of cases and follows through cases to completion to provide best customer experience. Tracks and monitors cases to identify root cause of issues. Documents inquiry resolution and escalation in case management system. Leverages knowledge-base to provide consistent customer service. Provides feedback for ongoing process improvement; identifies trends and knowledge base needs and provides insight to increase operational efficiencies. Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers. Identifies and communicates leading practices and innovative approaches and tools for service delivery into FSRC operations. Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Nonexempt Grade 03 Position Salary Annual Minimum Salary 52200.00 Annual Mid Range Salary 66071.00 Annual Maximum Salary 79941.00 Standard Hours 37.50 Union Description Administrators Confidential Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.



Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP