Job Posting Title:

HR Operations Associate - Fixed Term Contract

Req ID:

10110910

Job Description:

This role focuses on providing inquiry services support to all levels of employees across the region for Global HR Operations work, processes, and policies. Responsibilities include responding to a inquiries via case tool. The role may also conduct routine, standard transactions. 

 

What will you do 

Enterprise Inquiries 

Respond to inquiries from employees and leaders at various levels of the organisation. 

Utilise knowledge management tools to provide accurate information to employees across the region. 

Respond in, and utilise, case tool to document the details of employee inquiry information. 

Research and resolve issues according to defined scope and in alignment with local and regional legislation. 

Conduct routine transactions specific to role following the standard operating guidelines. 

Manage the recording of attendance data for the payroll vendor. 

Provide support with monthly benefits administration. 

Customer Service 

Provide excellent customer service. 

Recognise and escalate customer issues by reviewing individual case history.  

Problem Identification 

Identify opportunities in employee or Associate content. 

 Identify and escalate systemic issues by recognising increase in certain call or request types. 

 

What we expect of you 

Fluency in Portuguese and professional proficiency in English 

Bachelor’s degree or equivalent work experience 

Previous work experience within a HR team/ customer service centre 

Foundational knowledge on Portuguese local labour legislation 

Ability to multitask while keeping high levels of attention to detail 

Very strong verbal and written communication skills and etiquette 

Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences 

Demonstrated ability to handle confidential information 

Experience with SAP (ELE), Workday and ServiceNow 

Additional Information

This role is a maternity cover and the fixed term contract offered will be for 6 months

We operate as a smart working company, you will be required to work from our Lisbon office 4 days per week with 1 day working from remotely

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. 

Job Posting Segment:

Enterprise Total Rewards & HR Operations

Job Posting Primary Business:

GHRO

Primary Job Posting Category:

Shared Services

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Lisbon, Portugal

Alternate City, State, Region, Postal Code:

Date Posted:

2025-01-23