**The position** The HR Direct Analyst is in charge of handling employee enquiries for Brazil (first level support, at the beginning Success Factors) and of all processes for total rewards, leave of absence, separation and benefits and all types of contractual and reorganizational changes alongside the "Employee Lifecycle". **Tasks and responsabilities** + Providing HR support to Brazil (administrative, field and plant employees). + Ensuring high quality service at all times. + Accountable for delivering operational excellence for the execution of all related end to end processes, continuously striving for improvements. Including but not limited to: + Consultation and creation with regards to Contractual Documents (e.g. internal & external hirings, transfers), Leave of Absence, Time Management, Overtime, Change in Pay, VPR, Certificates taken into consideration the country-specific regulations and the respective legal entity company agreement. + Involve and interact with HR Center of Expertise (CoE) or HR Business Partners for clarification or approval. + Responsible for complaint processing and escalation where necessary. **Requirements** + More than 2 years of experience in Human Resources or handling inquiries in a Shared Service Center. + Advanced Portugues. + Intermediate English. + Bachellor's degree in Human Resources. + Experience with ticketing tool like ServiceNow or Jira. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.