Key Responsibilities: 

Deliver efficient first-time call resolution while providing an all-round superior service and excellent employee experience   Responsible for talent acquisition including sourcing, screening, assessment coordination and placement of candidates   Provide employee relations advice and support   Provide support and advice related to, among others:   Talent Acquisition   Employee Relations   Training and Development   Performance and Transformation   OD and Reward   Maintain and ensure adherence to agreed policies and procedures   Assist and advise line managers and employees on the effective utilisation of relevant self-service options   Maintain employee data and reporting   Adhere to service level agreements and quality standards  

Qualifications and Experience: 

HR related Diploma, Degree or Postgrad is preferred   2 – 3 years’ experience in HR   Cross function HR knowledge (Non- negotiable)   Good MS Office (Excel) skills   Customer service / user experience passion   Continuous improvement performance mindset   Understanding of the TFG business context  

Skills:  

Review and Reporting  Managing Change  Business Case Contribution  Business Process Modeling (BPM)  Enterprise Readiness Assessment  Perform Gap Analysis  Human resources systems and tools  Presentation Creation  Spreadsheet Expertise  Employee Relations  Learning Solutions Development

Behaviours:  

Applies market and business insights in order to drive organisational objectives  Effectively works with others to achieve shared goals  Creates an environment that fosters and nurtures a culture of creativity which drives success  Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation  Develops plans and prioritises initiatives that align to the organisational goals and objectives  Understands and navigates dynamics created by processes, systems, and people  Assesses and improves the efficiency, effectiveness, and quality of various work processes  Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment  Interprets and simplifies complex and contradictory information when resolving organisational problems  Takes accountability and ensures others are held to account on agreed upon performance targets  Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results 

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.