The purpose of this role is to drive employee engagement in Operations by partnering with business leaders to define and implement relevant and appropriate people plans. The key focus of this role will amongst others include but not be limited to organisation effectiveness, talent management, building capabilities and facilitating the delivery of Mrpmoney’s strategic HR priorities through a defined and appropriate strategy.    

Diploma or Degree in Human Resources or Industrial Psychology. 3 - 5 Years in a similar role. Labour Legislation. Conciliation, Mediation & Arbitration. Disciplinary Procedures. Talent Management & Recruitment Best Practices. Knowledge of Store Operations and Contact center. Recruitment, Selection & Induction Assists recruitment facilitator with end to end recruitment process to ensure the best possible talent is hired within an acceptable time frame. Ensure all new entrants are properly inducted in line with the operations induction program to ensure all new associates are aware of company policies, procedures and ways of doing.  Employee Relations: Advises and guides line managers and associates on consistent application of the disciplinary and grievance processes. Facilitates disciplinary hearings, grievances, and appeal hearings. Represents mrpmoney at the CCMA on ER dispute resolution. Performance Management Facilitates performance improvement plans for under performers as identified by line management.  Training and Development Work collaboratively with L&D to bring to life a talent agenda that supports business success Reports Trend Analysis - analyzing data and identifying people related trends. Contribute to the monthly Board pack report and present it at monthly meetings Employee Wellness Co-ordinates with stakeholders the employee wellness initiative and drive the wellness programs for a success in the contact center and stores.