At Amazon, we are committed to being the safest place to work in the world, the best employer, and the most customer-centric company. To get there, we need exceptionally talented and empathetic leaders who are passionate about making each day better for all employees — and you would play a crucial role in this journey!

Our Human Resources leaders care deeply about the employee experience and support employees and managers in focusing on people through engagement, technology, and innovation.

As you begin your journey at Amazon, the HR Business Partner role in our Operations, People, Experience, and Technology (PXT) team will provide you with:

- The ability to influence change and promote an inclusive environment for all employees.
- Skills in employee engagement, problem-solving, and risk mitigation.
- Experience working in a fast-paced and complex environment, driven by continuous innovation.
- Knowledge and application of HR fundamentals, defining actions to achieve results.
- Establishing partnerships with leaders at various levels of the organization to develop future-oriented goals focused on the employee experience.
- Optimizing processes, procedures, and best practices.
- Experience in coaching and supporting leaders in onboarding and talent management.
- Exposure to an organization with multiple Human Resources areas.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let your recruiter know, and they will connect you with our accommodation team.

Key job responsibilities
In this role, you will partner with frontline business leaders to innovate, define, and implement HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness, and workforce planning. Additionally, you will provide first-line support to our employee, HR, and leadership teams, drawing on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to connect to the big picture while delving into details and collaborating across multiple teams, levels, and situations.

A day in the life
As an HR partner, no two days are alike, but a typical day will likely include the following responsibilities:

- Work with an HR team to create the best experience for operations employees.
- Promote and influence an inclusive environment for all employees.
- Provide success to employees through comprehensive experiences that help them feel fully engaged in the work they do and valued for who they are.
- Exercise good judgment equitably, manage with ambiguity, and serve as the first point of escalation for employee concerns.
- Create and promote an active approach to impact change and innovation around employee engagement.
- Promote technology adoption, self-service, change management, and continuous improvement.
- Support employee inquiries and situations with discretion and experience, along with routine standard work on employee onboarding, performance management, engagement processes, and benefits services.
- Provide effective internal and external customer service with a focus on strong communication and business vision.
- Train, develop, and support leadership through decision-making with empathy and good judgment through individual leadership, roundtables, and coaching.
- Collaborate with various levels of the organization, from frontline employees to senior leaders.
- Influence and guide partners to prioritize employee experience and customer obsession when innovating.
- Use data and metrics to identify trends, anticipate business needs, and develop action plans, including attendance and attrition, deep dives, and planning.

About the team
We could be a great match if you:

Are enthusiastic about working in a fast-paced and team-oriented environment; it's always Day 1.
Are enthusiastic about working in the operations environment, engaging our teams, training our leaders, and creating the best place in the world to work!

HR teams supporting our operations workforce will be aligned with the operational shifts of their customer group. This includes occasionally working weekends, nights, and rotating schedules based on business needs and/or peak times.