Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

This exciting role is an important part of our Experian HR team!

You will have an important role in delivering an excellent experience to our employees and managers, providing advice on HR policies, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU! We can offer you interesting career paths as an HR Generalist, HR Analyst and HR Service roles. As we grow, you can build and grow your career with us.

What you'll be doing

You will be the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. You will provide answers to frequent questions related to e.g., HR policies, processes and executes transactions unavailable through self service. Complex queries may need to be escalated to specialists.Complete requests from employees, creating written documents to meet regional laws or compliance.Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change, help develop appropriate processes.Follow process mapping and ensure standard practices are implemented.Provide regional support to the HR Departments and be involve in developing processes which facilitate the quality of administration.Meet defined service level agreement metrics for providing accurate, and timely services.Provide services in different functions areas of HRSS in meeting our needs and that of its stakeholders; ensure that HRSS meets customer requirements.Document inquiries through ticketing and case management solutionUse data insights to monitor effectiveness of service delivery and to improve the employee experience.Identify service issues, proposing improvements, and leading the implementation of changes.

Qualifications

What we are looking for:

2+ years of work experience in HR related rolesPassionate and proud of delivering a great customer experience -delighting our employees and managesExperience in a HR Shared Services Delivery Center environment would be an added advantageGood command of the English LanguageKnowledge of Oracle an added advantage Systematic with the ability to initiate process improvements and challenge current practices and bring the necessary support to its partners

Additional Information

This is a permanent remote home-based role in Costa Rica. No relocation available.

 

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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