Job Posting Title:

Housing Advisor

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Hiring Department:

University Housing and Dining

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Oct 09, 2024

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

UT Austin offers a competitive benefits package that includes:  

100% employer-paid basic medical coverage 

Free Capital Metro bus rides

Retirement contributions  

Paid vacation, sick time, and holidays

Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

Purpose

Assist the day-to-day operations of the Occupancy Management area, including but not limited to the application, contract, and assignment processes for all residential facilities owned and operated by University Housing and Dining (UHD). Provide support to the Manager for Residence Hall Contracts and Assignments and/or Manager for Apartments Contracts and Assignments.

Responsibilities

Perform administrative tasks accurately and efficiently for student entry records via StarRez to include various housing requests such as room selections, cancelation requests, move-in registration, extended stays, and other requests as needed. Draft and issue student housing verification letters as needed. Distribute permits for guests as needed. Assist with mail delivery and payment processing tasks as needed. Maintain and update filing system for housing department. Follow appropriate record retention policies. Maintain confidentiality.

Provide exceptional customer service to internal and external customers. Accurately answer housing and dining inquiries from families, students, and staff, and visitors. Provide assistance to visitors as needed. Monitor and promptly respond to inquiries via phone and email. Address student concerns independently and tactfully.  Evaluate policies and procedures in order to create and improve operational efficiencies, and customer services.

Maintain housing occupancy within the UHD residential facilities using StarRez (housing software). Assist the implementation of the online housing application, contract, room assignment, and move-in schedule. Provide feedback for processes to maximize efficiency. Create and maintain occupancy reports.

Collaborate with internal and external partners to generate room assignments. Communicate with Residence Life and Facilities staff to process room changes, check-ins, andcheckouts. Complete special assignments for Athletics, Services for Students with Disabilities (SSD), Texas Work Force Commission, Living Learning Communities (LLC’s), Staff Assignments, Honors Housing, Supplemental Housing, and any other special assignment groups.

Assist with presenting UHD information sessions for perspective students and families. Conduct UHD presentations as needed.  Provide information regarding Occupancy Management processes at information sessions or tabling events. Conduct residence hall tours. 

Assist training and developing student staff that support the front desk and department mail delivery.

Required Qualifications

Bachelor's degree and one year of experience at the Administrative Assistant level, or high school graduation/GED and five years of clerical experience.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Three years or more of experience at the Administrative Assistant level.

Three years or more of experience in customer service.

Experience in leasing and or housing contracts.

Experience working in a university setting.

Advanced experience using Microsoft Office Suite, specifically Outlook and Excel.

Experience with housing management software, specifically StarRez.  

Experience composing, proofreading, and editing correspondence and other data.

Bilingual in English and Spanish.

Attention to detail and persistence in following through with tasks.

Strong interpersonal and communication skills.  

Strong, positive organizational skills and exceptional customer service skills.

Demonstrated ability to be a team player in a shared office space.  

Salary Range

$45,000+ depending on qualifications

Working Conditions

May work in all weather conditions.

May work around standard office conditions.

Repetitive use of a keyboard at a workstation.

Use of manual dexterity.

Climbing stairs.

Work Shift

Monday - Friday, 8:00AM - 5:00PM. Occasional nights and weekends may be required. Hours and days may vary due to business needs.

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.