**Description:** **Job Summary** Manages and supervises assigned floors/rooms to ensure highest standards of cleanliness are met in accordance with corporate and local hotel policies and procedures. + Position: Housekeeping Supervisor + Reports To: Executive Housekeeper + Department: Housekeeping Salary Range CA$50,000 - CAD$55,000 **Qualifications** + Minimum of 2 years’ housekeeping supervisory experience in a Hotel or related industry, preferably in a unionized environment. + Post secondary degree in Tourism or Hospitality + Familiarity with Canadian and provincial employment and labor law. + Ability to communicate effectively with all levels of guests, colleagues and management. + Good organizational, computer, analytical, and problem-solving skills. + Strong oral and written communication skills. + Ability to lift up to 70 pounds. **Daily Tasks** + Provides supervision of assigned Housekeeping & Laundry colleagues; owns the shift in all operational aspects, + Checks all rooms listed on the assignment sheet/HotSOS as vacant, reporting any discrepancies to Front Desk and Housekeeping Office. + Assigns colleague tasks and duties on a daily basis. + Inspects rooms completed by Room Attendants to ensure that all rooms have been properly cleaned to Brand standards, before releasing the rooms as ready for occupancy. + Supervises the activities of Room Attendants to ensure clean, attractive and well-maintained guestrooms, hallways and service areas according to set standards in order to achieve prompt courteous service. + Monitors Room Attendants to ensure WOH and VIP guests receive special attention and assigned amenities. + Maintain appropriate standards of dress, hygiene, uniforms, appearance and conduct of housekeeping colleagues. + Attends/Leads daily housekeeping operations meeting and acts on special instructions. + Establishes effective colleague relations; holds individuals accountable to their work performance and productivity. + Assist/facilitates scheduled Housekeeping Departmental meetings + Inventory Control and creates supply requisitions necessary for daily operation. + Communicates with Front Desk to confirm room status; and investigates and resolves room inventory discrepancies. + Participates in monthly inventor process for the housekeeping department. + Recommends process improvements and/or procedural changes, improving department operations and efficiencies. + Ensures flow of communication between Room Attendants and their Superiors. + Completes and submits maintenance requisitions for Engineering Department and follows up to ensure that the work is completed. + Supervises Room Attendants by coordinating training, participating in performance appraisal and discipline problems to the Housekeeping Manager. + Conducts job orientation of newly employed colleagues. + Check VIP arrival rooms for maintenance problems to ensure that they have been cleaned, furnished and presented to the hotel’s required standard and guest’s demands. + Ensures that all passkeys have been returned at the end of the shift. + Ensures all lost and found items are delivered to Security Department. + Inspects surrounding public areas, floor linen rooms, pool and fitness area; ensuring hotel standards of cleaning are met. + Responds to guest requests in a timely fashion, ensuring satisfaction. + Monitors the stock on Room Attendant carts, storage and issue supplies. + Performs other tasks as assigned by the Management. **Primary Location:** CA-ON-Toronto **Organization:** Hyatt Regency Toronto **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Hotel Operations **Req ID:** TOR002120 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.